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Windows 7: Recdisc.exe crashing for making system repair disc

02 Jul 2014   #1
TE7

Microsoft Windows 7 Home Premium 64-bit SP1
 
 
Recdisc.exe crashing for making system repair disc

I cannot make a system repair disc, either through the control panel or command prompt using recdisc.exe. The app crashes with no error code about 1-2 seconds after choosing the option or issuing the command. I've tried all the things on the web, including: the bcd enum fix; trying it from the hidden admin account; tried uninstalling numerous CD/DVD using programs; uninstalling Dropbox and Google drive apps; tried it while booting into safe mode. It is a Dell pc but the Dell fix on the web didn't apply to me. Maybe try uninstalling all Dell apps? I have the DataSafe local backup from Dell, which I use to make recovery discs. It's icon is running in the system tray, but I couldn't find an entry for it in msconfig/startup. Maybe it's a service? Maybe disabling the service if it's enabled? The only things I haven't tried is uninstalling the Dell apps or services, and using the Win 7 installation disc, which I'd rather not do because it's a workaround and not a fix. I even did a Windows 7 SP1 Home Premium 64 bit repair re-install (upgrade option), which did fix some other things but not the recdisc.exe crashing. Any ideas would be greatly appreciated. Thanks in advance.

Edit: I did find the Dell DataSafe Online service, which I stopped, tried recdisc.exe, no help, re-started, tried again, no help.


My System SpecsSystem Spec
.
03 Jul 2014   #2
TE7

Microsoft Windows 7 Home Premium 64-bit SP1
 
 

Here's the output from the Action Center > Maintenance > View Reliability History:

Description
Faulting Application Path: C:\Windows\System32\recdisc.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: recdisc.exe
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7990e
Fault Module Name: ole32.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c92c
Exception Code: c0000005
Exception Offset: 000000000001247b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 5128
Additional Information 2: 512861733772c434f1da4378130be707
Additional Information 3: 2336
Additional Information 4: 2336e116e528a2e4900ffbfdec510515
My System SpecsSystem Spec
03 Jul 2014   #3
Ztruker

Windows 10 Pro X64
 
 

See here: Trying to create a system repair disc, application stops working

Quote:
Found the problem with a further Google search. The installation of BOX SYNC causes this behavior. Uninstall it, and the problem is solved.
Does this apply to you?
My System SpecsSystem Spec
.

04 Jul 2014   #4
TE7

Microsoft Windows 7 Home Premium 64-bit SP1
 
 

No. I don't have Box Sync installed. Here's the ouitput from using AppCrashView:

Version=1
EventType=APPCRASH
EventTime=130488575748918444
ReportType=2
Consent=1
ReportIdentifier=5265d20c-029e-11e4-8bdc-782bcbadc128
IntegratorReportIdentifier=5265d20b-029e-11e4-8bdc-782bcbadc128
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=recdisc.exe
Sig[1].Name=Application Version
Sig[1].Value=6.1.7601.17514
Sig[2].Name=Application Timestamp
Sig[2].Value=4ce7990e
Sig[3].Name=Fault Module Name
Sig[3].Value=ole32.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.17514
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ce7c92c
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000284fb
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=e574
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=e57488545f86d383cf00c40c411daee5
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=6d8c
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=6d8c259a187c440c17982de29c5dc6e7
UI[2]=C:\Windows\system32\recdisc.exe
UI[3]=Microsoft® Windows Repair Disc has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\system32\recdisc.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\USER32.dll
LoadedModule[9]=C:\Windows\system32\GDI32.dll
LoadedModule[10]=C:\Windows\system32\LPK.dll
LoadedModule[11]=C:\Windows\system32\USP10.dll
LoadedModule[12]=C:\Windows\system32\SHELL32.dll
LoadedModule[13]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[14]=C:\Windows\system32\ole32.dll
LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[16]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\COMCTL32.dll
LoadedModule[17]=C:\Windows\system32\SPP.dll
LoadedModule[18]=C:\Windows\system32\VSSAPI.DLL
LoadedModule[19]=C:\Windows\system32\ATL.DLL
LoadedModule[20]=C:\Windows\system32\VssTrace.DLL
LoadedModule[21]=C:\Windows\system32\ReAgent.dll
LoadedModule[22]=C:\Windows\system32\imagehlp.dll
LoadedModule[23]=C:\Windows\system32\WDSCORE.dll
LoadedModule[24]=C:\Windows\system32\IMM32.DLL
LoadedModule[25]=C:\Windows\system32\MSCTF.dll
LoadedModule[26]=C:\Windows\system32\uxtheme.dll
LoadedModule[27]=C:\Windows\system32\dwmapi.dll
LoadedModule[28]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[29]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[30]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[31]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[32]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[33]=C:\Windows\system32\WINTRUST.dll
LoadedModule[34]=C:\Windows\system32\CRYPT32.dll
LoadedModule[35]=C:\Windows\system32\MSASN1.dll
LoadedModule[36]=C:\Windows\system32\propsys.dll
LoadedModule[37]=C:\Windows\system32\ntmarta.dll
LoadedModule[38]=C:\Windows\system32\WLDAP32.dll
LoadedModule[39]=C:\Windows\system32\profapi.dll
LoadedModule[40]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[41]=C:\Windows\system32\apphelp.dll
LoadedModule[42]=C:\Windows\system32\EhStorShell.dll
LoadedModule[43]=C:\Windows\system32\mscoree.dll
LoadedModule[44]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[45]=C:\Windows\system32\sxs.dll
LoadedModule[46]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[47]=C:\Windows\system32\MSVCR110_CLR0400.dll
LoadedModule[48]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\abf62e6545d2802fc60286678a67e6bf\mscorlib.n i.dll
LoadedModule[49]=C:\Program Files\OVH\hubiC\ShellExtension.dll
LoadedModule[50]=C:\Program Files\OVH\hubiC\IPCInterface.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft® Windows Repair Disc
AppPath=C:\Windows\system32\recdisc.exe
My System SpecsSystem Spec
04 Jul 2014   #5
TE7

Microsoft Windows 7 Home Premium 64-bit SP1
 
 

I uninstalled hubic (cloud sync) and problem disappeared. Thanks for your help.
My System SpecsSystem Spec
04 Jul 2014   #6
Ztruker

Windows 10 Pro X64
 
 

Cloud Sync must be like Box Sync. Glad you got it working.
My System SpecsSystem Spec
04 Jul 2014   #7
TE7

Microsoft Windows 7 Home Premium 64-bit SP1
 
 

It's at hubic.com. It's cloud storage. Their syncing app was causing the problem. I posted the problem on their forum so they can investigate.
My System SpecsSystem Spec
21 Aug 2014   #8
michaelmullen2

Win 7 64 bit
 
 
Crazy solution

After days of seaching for an answer to the 80070057 parameter error code thrown by the backup-restore create a system repair disk app accidently I found a solution for my computer.

I MOVED the "hidden" folder C:\recovery to a flash drive and rebooted. Everything worked fine after that. Somehow the original folder had become corrupted.
My System SpecsSystem Spec
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 Recdisc.exe crashing for making system repair disc




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