Ctrl + Alt + Del to Restart appears when trying to turn on my Dell.


  1. atucker500
    Posts : 1
    Windows 7 Home Premium 64 bit.
       New #1

    Ctrl + Alt + Del to Restart appears when trying to turn on my Dell.


    Hi! I have a Dell inspiron 14z and randomly this afternoon I went to turn on my laptop, and after the Dell logo screen appears, a black screen with "Press ctrl + alt + del to restart" appears (It does not boot to the Windows screen). There is no other error message or anything else on the screen, and when I follow the instructions it just keeps bringing me back to the same screen. I have tried turning it on and off with the power button, tried using the diagnostics tool via f12 on the Dell logo screen. I have read that by pressing f8, I will be able to enter the screen to reset the laptop back to an earlier time, however f8 doesn't seem to work. I have tried pressing it rapidly upon restarting, pressing it slowly, and holding it down multiple times and nothing happens, it just brings me to the same error screen. Any help would be much appreciated!
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Welcome to the forum.

    MSINFO32:
    • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
    • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:
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