Laptop do not shut down after sleep

Hello,

I've a Toshiba Tecra R840 laptop running Win7 Professional sp1 64 bit. It runs in a 512GB SSD. I use a Targus Bluetooth mouse. From 2 or 3 weeks ago (I think) after sleep 2 things happens:

1- mouse stop working (only after a computer restart it will work again)
2- windowns will not shut down (the shutdown screen appears but it will remain forever).

Power management seems to be ok (allow the computer to.... it is not checked).

Please help me here

Cheers,
paulo

Thanks for the tip
I try with a wired USB mouse and the problem remains! After sleep the mouse is dead ;-(

Nothing unusual!
Tried many things and my laptop will not shutdown after waking from sleep! Neither any usb/bt mouse will work too!

Thanks for the tip.
Yes I tried it (after you post it) but the problem remains! I mean, after the clean boot (a superfast one) I put the laptop in sleep mode and then I wake it. The USB and BT mice do not work and when I cannot shutdown the laptop (the shut down process remains forever).

paulo

This usually a registry error that caused the long shutdown but the links below will show you how the fix the problem

https://www.sevenforums.com/tutorials...-combined.html

These downloads contain .reg files which you click on to merge it the registry to replace the faulty key

Thanks for the link. I will try that when I arrive home.

Cheers,
paulo