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Windows 7: Laptop do not shut down after sleep

11 Jul 2014   #1
paulobao

Windows 7 Professional 64 bit
 
 
Laptop do not shut down after sleep

Hello,

I've a Toshiba Tecra R840 laptop running Win7 Professional sp1 64 bit. It runs in a 512GB SSD. I use a Targus Bluetooth mouse. From 2 or 3 weeks ago (I think) after sleep 2 things happens:

1- mouse stop working (only after a computer restart it will work again)
2- windowns will not shut down (the shutdown screen appears but it will remain forever).

Power management seems to be ok (allow the computer to.... it is not checked).

Please help me here

Cheers,
paulo


My System SpecsSystem Spec
.
11 Jul 2014   #2
MilesAhead

Windows 7 32 bit
 
 

Is there an older or newer driver for the mouse? If it's the latest driver it could have a regression. An older driver may actually be free of the problem.

If you have a USB wired mouse try that. If the problem disappears then you may have to wait until the bluetooth driver is fixed. On my Toshiba Laptop I use a USB optical mouse I got for $5. I didn't want to go wireless since a battery would add weight to the Laptop bag.
My System SpecsSystem Spec
11 Jul 2014   #3
paulobao

Windows 7 Professional 64 bit
 
 

Thanks for the tip :-)
I try with a wired USB mouse and the problem remains! After sleep the mouse is dead ;-(
My System SpecsSystem Spec
.

11 Jul 2014   #4
MilesAhead

Windows 7 32 bit
 
 

That's a surprise. Nothing shows unusual in device manager?
My System SpecsSystem Spec
12 Jul 2014   #5
paulobao

Windows 7 Professional 64 bit
 
 

Nothing unusual!
Tried many things and my laptop will not shutdown after waking from sleep! Neither any usb/bt mouse will work too!
My System SpecsSystem Spec
12 Jul 2014   #6
MilesAhead

Windows 7 32 bit
 
 

Have you tried a clean boot?

http://support.microsoft.com/kb/929135
My System SpecsSystem Spec
13 Jul 2014   #7
paulobao

Windows 7 Professional 64 bit
 
 

Thanks for the tip.
Yes I tried it (after you post it) but the problem remains! I mean, after the clean boot (a superfast one) I put the laptop in sleep mode and then I wake it. The USB and BT mice do not work and when I cannot shutdown the laptop (the shut down process remains forever).

paulo
My System SpecsSystem Spec
13 Jul 2014   #8
paulobao

Windows 7 Professional 64 bit
 
 
HELP PLEASE. Computer do not shutdown after waking from sleep

Hello,

I've a Toshiba Tecra R840 laptop running Windows 7 Professional sp1 64 bit. It runs in a 512GB SSD. I use a Targus Bluetooth mouse. I have this problem after waking the laptop from sleep:

1- mouse stop working (only after a computer restart it will work again)
2- windows will not shut down (the shutdown screen appears but it will remain forever).

Power management seems to be ok (allow the computer to.... it is not checked).
A Clean Boot did not solved the problem.

No problems with shutdown when the laptop did not entered in a sleep mode!

After sleep a USB wired mouse do not work too!



Please help me here

Cheers,
paulo
My System SpecsSystem Spec
14 Jul 2014   #9
DefeoGame

Windows 7 Ultimate x64
 
 

This usually a registry error that caused the long shutdown but the links below will show you how the fix the problem

Desktop and Shutdown Tweaks Combined

These downloads contain .reg files which you click on to merge it the registry to replace the faulty key
My System SpecsSystem Spec
14 Jul 2014   #10
paulobao

Windows 7 Professional 64 bit
 
 

Thanks for the link. I will try that when I arrive home.

Cheers,
paulo
My System SpecsSystem Spec
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 Laptop do not shut down after sleep




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