New
#1
Win7 Hard Freezing randomly, no BSOD
***EDIT: Jump to post 13 for an updated continuation***
I'm in a tough situation since my fathers computer which I built about 5.5 years ago is having issues but he lives 6 hours away so I cant easily troubleshoot it and he is only capable of so much. I'm ideally trying to narrow down the potential issues and help decide if I should just work on a complete rebuild (and know what can be reused) or give him additional simple things to try and fix it for now.
Going from memory, the computer consists of:
MoBo: MSI K9N2 SLI Platinum
CPU: AMD Athlon 64x2 3000+
Cooler: ASUS Silent Knight II
GPU: NVidia GTX (750 or 750 Ti?) - Put in 1 year ago
Ram: 4Gb Kingston HyperX (DRR2?) -2x2Gb
PSU: Rocketfish (700W?) - Original failed, got for free from a friend
HDD: 1TB 7200RPM (Samsung?) - Used to be the secondary drive for storage until my Velociraptor 10K
RPM died so that's when I put Win7 on the 1TB and only have that drive used.
It originally had 32bit XP, but about 4 months ago I put Win7 Pro 32Bit on since XP is no longer supported.
So it has a rather new clean install with minimal programs.
Basically all of a sudden the computer went from working fine to freezing randomly anywhere from 2 to 15 minutes after starting. Its always been a hard freeze with no BSOD or error messages, cant have the Num-Lock light change or anything. It is not limited to any certain programs running before it freezes.
-I was able to get him to run an Avast scan in safe mode and it found nothing.
-We tried the Win7 Memory Diagnostic and it sounds like it made 2 successful passes with no errors, but when it went to reboot and show the final results again, the computer froze at the windows logo (the only time i believe it has frozen without logging in) and we never tried it again to see if it matters.
-He opened one side of the case and blew out any basic dust inside and the fans, but didn't reseat any components or get a full cleaning.
-It doesn't seem to matter if in safe mode or normal, it still freezes randomly. (Nothing open, checking email, surfing the web, etc)
-All drivers should be up to date or within a few months other than the BIOS is probably near original.
-Win7 updates should have all been installed up to date.
-We were able to get a system restore to go through from about 2 weeks prior to be sure it was a time things worked fine. (It took 2-3 attempts before it sucessfully did the restore.)
I'm looking for help in narrowing down potential ways to fix it, as well as confidence that certain components wouldn't be an issue currently in case i want to reuse them.
1) Should we rerun the Win7 Memory Diagnostic until it goes perfectly and shows the final results?
2) Is there any chance components weren't able to use Win7 and failed in that short time? (I assumed if they weren't compatible it just wouldn't have worked on Win7 from day 1)
3) Should i try and run Malwarebytes (MBAM) in safe mode? (Again its a pretty fresh install and minimally used so I dont see that being a problem.)
4) Is there any chance the Hard Drive is bad or needs a disk check? (That's a component I'd like to know is safe to reuse if I do a rebuild.)
5) Is there any way to see if its a heat issue? I'm not sure if the board has any temperature sensors. Should we run things while the case open for more air flow?
6) Anything point to the GPU being an issue? (Another component I'd like to reuse if doing a fresh build)
7) Is the memory diagnostic enough to clear the RAM as being ok or could it still be an issue and needs to be tried with 1 stick at a time or different sockets etc?
8) Any drivers to force check for updates or could the BIOS and Win7 not have worked well together?
9) Could it be an inconsistent power issue or anything with the PSU? (Another component I'd reuse if its for sure safe.)
10) What else to check/try/scan/etc or what additional info do you need?
Thanks in advance.
Last edited by mrtbahgs; 01 Sep 2014 at 22:51.