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Windows 7: Windows Explorer shuts down automatically when running appwiz.cpl

20 Jul 2014   #21
accordeoniste

Windows 7 64 bit
 
 

Hi Carwiz,

Attached is a screenshot file of the sfc /scannow command I ran.

I uninstalled the IObit uninstaller program and rebooted. Windows Explorer crashed when I opened Programs and Features.





Attached Files
File Type: zip sfc scannow.zip (3.13 MB, 3 views)
My System SpecsSystem Spec
.
20 Jul 2014   #22
carwiz

Windows 7 Pro-x64
 
 

Did you get a new dump? Upload that and the files from the BSOD diagnostic utility. I'll be back later this evening to take al look.
My System SpecsSystem Spec
20 Jul 2014   #23
accordeoniste

Windows 7 64 bit
 
 

Okay, Carwiz, I ran the SF Diagnostic tool and saved the results in a folder. Attached is the compressed folder and a new compressed .dmp file.


Attached Files
File Type: zip accordeoniste.zip (1.92 MB, 3 views)
File Type: zip explorer.exe.2532.zip (245.0 KB, 5 views)
My System SpecsSystem Spec
.

20 Jul 2014   #24
carwiz

Windows 7 Pro-x64
 
 

Allow at least five minutes for the diagnostic utility to complete all the phases and resubmit the complete group.

Is this a development machine?
My System SpecsSystem Spec
20 Jul 2014   #25
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

See if you have a corrupt .cpl loading when you go to control panel.

Navigate to C:\windows\System32> In search box upper right type *.cpl> Double click on each of the .cpl files and see if they open normally

If one caused Explorer to crash, that is likely your suspect. If it is a 3rd party .cpl, uninstall that product. If it is a Windows .cpl, that is more difficult as you have already run SFC. A Guy
My System SpecsSystem Spec
20 Jul 2014   #26
accordeoniste

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by carwiz View Post
Allow at least five minutes for the diagnostic utility to complete all the phases and resubmit the complete group.

Is this a development machine?
Sorry about that, Carwiz. I re-ran the diagnostic utility. Attached is the updated .zip file with additional system info files. I'm sure that all were captured this time.

No, this isn't a development machine.


Attached Files
File Type: zip accordeoniste01.zip (2.16 MB, 3 views)
My System SpecsSystem Spec
21 Jul 2014   #27
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You mentioned errors in SFC that were fixed. It would behoove members to know what was corrupted.
You also mentioned having difficulty with Windows Updates.

Follow this tutoprial, since you ran SFC - you can skip step 2t, just do the SURT and log collection steps. the zip folder will have the SFC output from your previous runs in it.
Windows Update Posting Instructions

Thanks
My System SpecsSystem Spec
21 Jul 2014   #28
accordeoniste

Windows 7 64 bit
 
 

Slartybart,

I no longer need to troubleshoot Windows updates since that problem was solved after I performed a repair install. Since you asked which of my system files were corrupted, I'm attaching a compressed log file for your review. The log file was produced after I ran SFC the first time.



Attached Files
File Type: zip sfcdetails.zip (174.8 KB, 2 views)
My System SpecsSystem Spec
21 Jul 2014   #29
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Did you get a chance to test your .cpl files as suggested above? A Guy
My System SpecsSystem Spec
21 Jul 2014   #30
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by accordeoniste View Post
Slartybart,

I no longer need to troubleshoot Windows updates since that problem was solved after I performed a repair install. Since you asked which of my system files were corrupted, I'm attaching a compressed log file for your review. The log file was produced after I ran SFC the first time.

Thanks - it is a mess. Is this SFC before or after the repair install?

I don't understand your decision not to run SURT, but it is your decision. The utility is often useful for finding and fixing things not found and fixed by SFC.

I was focused on msi being reported as the culprit - there are a few ways to address that a wonky msi. Since the installer service is integral to Windows Update, SURT is the easiest first test solution.

There are some very talented members working on the issue, I'll sit this one out.

Good luck,

Bill
.
My System SpecsSystem Spec
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 Windows Explorer shuts down automatically when running appwiz.cpl




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