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#1
Windows Explorer shuts down automatically when running appwiz.cpl
The message "Windows Explorer has stopped working" appeared on my notebook computer screen after I restarted Windows and opened Control Panel / Programs and Features. WE then shut down and restarted. The message usually didn't appear when I subsequently opened P & F or ran appwiz.cpl. It has, however, appeared randomly at other times, such as shortly after opening and closing Control Panel / Programs and Features.
I tried the following:
* ran Process Explorer and determined that one program, igfxpers.exe from Intel, was the culprit. Disabled the program and restarted Windows. The first time there was no error. After the second restart, the error message again appeared.
* ran appwiz.cpl in Safe Mode. The error message appeared.
* running a diagnostic test on my computer's hard disk. No errors were reported.
* replacing msutb.dll in c:\windows\system32 after seeing the dll file referred to in a report.wer file, that in turn was referred to in the event viewer. This didn't work because I was unable to write the replacement file to the system32 folder.
The next two times I saw the error message, different "fault module" names were given. The last time it was msi.dll.
One thing I haven't done was to update my computer's display adapter. However, when I ran the "update driver software" tool in Device Manager, it reported that the driver is up to date.
If there's anything else I can do that would lead to a solution, I'd appreciate any suggestions. A .txt file is attached with the WER report generated after the first error message this morning.