Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot login to Windows, User Profile cannot be loaded and Screen Hang

15 Jul 2014   #1
pcwin

Windows 7 Home Premium 64 Bit
 
 
Cannot login to Windows, User Profile cannot be loaded and Screen Hang

My screen hanged and turned black, some desktop icons reappear when I move the mouse around. http://i.imgur.com/tZWSakr.jpg

I pressed the restart button to restart, loading slow and waited at the 'welcome' and 'preparing your desktop' for a few mins and finally reached inside windows desktop black screen and showed error popup http://i.imgur.com/vtS6BoE.jpg http://i.imgur.com/ItQuHNc.jpg http://i.imgur.com/o1TTU1R.jpg

I pressed the restart button to restart again, and this time it cannot login, it showed me a "The User Profile Service failed the logon, user profile cannot be loaded" error message http://i.imgur.com/qzQwOpc.jpg , pressed restart button few more times and same thing happened. Unplugged harddisk wire/connector and replugin to ensure firm connection, restart again and same problem happens

Restart PC and pressed F8 when PC starting up to go to advanced boot options, tried "repair your computer" and tried again "last known good configuration (advanced)" http://i.imgur.com/K14mggc.jpg , tried all the options in "repair your computer" http://i.imgur.com/9cfyFuI.jpg but did not solve the "The User Profile Service failed the logon, user profile cannot be loaded" problem

Tried Method 1 in this article You receive a "The User Profile Service failed the logon? error message but it did not fix the problem, so now I am unable to login and stuck with the error "The User Profile Service failed the logon, user profile cannot be loaded"
I can only login to safe mode. Sometimes it is slow and hangs in safe mode too.

Please help. Thanks.

Sometimes I do experience BSOD http://i.imgur.com/X6yenDU.jpg and distorted colors http://i.imgur.com/LJoHPD1.jpg
Some misc errors yesterday/today screenshots
http://i.imgur.com/gBaHsNg.jpg
http://i.imgur.com/ippaHof.jpg
http://i.imgur.com/7Te77Pn.jpg
http://i.imgur.com/6XSV05B.jpg


My System SpecsSystem Spec
.
16 Jul 2014   #2
Vuxy

 

Hello Pcwin,

Sorry to hear you're experiencing this issue, so let's work together to solve it.

Please can you run System File Checker - SFC /SCANNOW Command - System File Checker
Please can you run Disk Check - Disk Check

When you are in Safe Mode, please download the following programs off the Internet and run a scan with them:
https://www.malwarebytes.org/
AdwCleaner Download
TDSSKiller Download

Malwarebytes will produce a scan log, upload it here for further investigating.

Thank you,
VinnyBuxton
My System SpecsSystem Spec
16 Jul 2014   #3
pcwin

Windows 7 Home Premium 64 Bit
 
 

System File Checker did not find any problems http://i.imgur.com/sN013jD.jpg

I CHKDSK by going into safe mode, right click C:>Properties>Tools>click Check now>tick both boxes "automatically fix file system errors" and "scan for and attempt recovery">click start http://i.imgur.com/7KwSSgC.jpg and restart PC and it ran the CHKDSK. After running this CHKDSK, I can login to windows now.

CHKDSK results in event viewer:
http://i.imgur.com/5hzDcIk.png
http://i.imgur.com/UqUvJyw.png
https://copy.com/SxZWvs2f2JTH

There is one line that says 12KB in bad sectors http://i.imgur.com/UqUvJyw.png does it mean my hard disk is faulty?

I can login to windows now, I guessed the problem is solved if PC does not hang and profile login problem does not occur again.

Should I change a hard disk or is the problem only mainly corruption of files and it has been solved by CHKDSK? What is the cause?

Thanks
My System SpecsSystem Spec
.

16 Jul 2014   #4
pcwin

Windows 7 Home Premium 64 Bit
 
 

Malwarebytes did not detect any problem
http://i.imgur.com/WqneIMK.png
http://i.imgur.com/vkykgqW.png
https://copy.com/y4dBOERTeAzp

Provided some info below for information purpose only. Before I started this thread I also did a CHKDSK but did not solve the windows login problem.
I did these steps:
CHKDSK
Press and hold the Windows button + R on your keyboard.
In the Run box, type CMD and hit Enter.
In Command Prompt, type CHKDSK /f and hit Enter.
At the prompt, type Y and hit Enter.
Reboot the machine.

Screenshots during/after CHKDSK
http://i.imgur.com/SvRb7O6.jpg
http://i.imgur.com/KimFvlP.jpg
http://i.imgur.com/tYPy20h.jpg
http://i.imgur.com/j2by81m.jpg
http://i.imgur.com/JIyLIf3.jpg
http://i.imgur.com/mELCx2H.jpg
http://i.imgur.com/FtfwYqc.jpg
http://i.imgur.com/o0c1b7y.jpg
http://i.imgur.com/VYWG7XE.jpg
There is one line that says 8KB in bad sectors http://i.imgur.com/VYWG7XE.jpg
My System SpecsSystem Spec
16 Jul 2014   #5
Vuxy

 

Hello Pcwin,

That's great to hear that you can now login to Windows after running CHKDSK and it's great your system isn't infected.

What problems (if any) are you experiencing now?

Thank you,
VinnyBuxton
My System SpecsSystem Spec
16 Jul 2014   #6
pcwin

Windows 7 Home Premium 64 Bit
 
 

The PC is fine now.
Some questions:
1 What should I do to prevent the same problem from happening?
2 Should I change a hard disk since there is bad sectors detected?
3 Are the bad sectors repaired/solved by the CHKDSK?
4 Is this "The User Profile Service failed the logon, user profile cannot be loaded" just a windows problem and solved by CHKDSK and not any hardware problem?
5 What is the cause of the problem?

Thanks
My System SpecsSystem Spec
16 Jul 2014   #7
Vuxy

 

Hello Pcwin,

I'm not exactly sure what caused this problem, but I can give you some tips that may prevent it:

Run regular scans with Malwarebytes and your anti-virus.
Check that all your drivers are up to date.
Install all the latest Windows Updates.

The bad sectors would of been repaired by CHKDSK, but you could run System File Checker again, to be sure.

Thank you,
VinnyBuxton
My System SpecsSystem Spec
16 Jul 2014   #8
pcwin

Windows 7 Home Premium 64 Bit
 
 

I used western digital data lifeguard diagnostics tool to test my hard disk and it failed, and unable to repair bad sectors.
Screenshots during steps: http://i.imgur.com/FGbEXus.png
Test results: http://i.imgur.com/lKFpHTE.png

I run System File Checker again and it says did not find any integrity violations http://i.imgur.com/sN013jD.jpg

HD Tune shows disk health and quick error scan ok: http://i.imgur.com/M4iIBCP.png http://i.imgur.com/Qa7HEwW.png

HD Tune slow scan shows damaged blocks (no time to complete whole scan) http://i.imgur.com/fiO9Vcy.png

Should I change a hard disk?

My PC is working fine now, if I want to clone the whole PC to another hard disk, what would be the recommended way? Is it safe to clone or is a clean reinstall (reinstall win7 and programs) needed?
My System SpecsSystem Spec
17 Jul 2014   #9
Vuxy

 

Hello Pcwin,

You may have to buy a new hard driver, but let's try some troubleshooting steps.

Run Windows Memory Diagnoses Tool Memory Diagnostics Tool

Please follow this guide, written by Gerry Conrell.

Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files.

Thank you,
VinnyBuxton
My System SpecsSystem Spec
17 Jul 2014   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Using this tutorial by Brink would be preferred so we all could follow along.

Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
Reply

 Cannot login to Windows, User Profile cannot be loaded and Screen Hang




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
User Profile Service failed the logon. User profile cannot be loaded.
Fix "The User Profile Service failed the logon. User profile cannot be loaded." Error in Windows 7 A user profile is a collection of settings that make the computer look and work the way you want it to for a user account. It contains the account's settings for desktop backgrounds, screen...
Tutorials
User profile service failed the logon User profile cannot be loaded
i encounter this problem when i try to login my account which is under a domain. User profile service failed the logon User profile cannot be loaded. Will the OU in ad will affected this problem? Firstly, this machine hostname have not move to Finance OU. But i can login my own account. my...
General Discussion
The User Profile Service Failed the Login/User Prof. cannot be loaded
Hi, Am in a bit of a quandary, here. I am experimenting on a new Windows 7 build, and using a domain account, I copied it to make a "new" default user folder. Now when I try and login using a domain users account, I get the following message: The User Profile Service Failed the Login User...
General Discussion
User Profile Service Failed the Login User profile cannot be loaded
Today, Dec.20th, I wanted to create a standard user account for testing. I named it Test. When I tried to log on to Test account, I received the above message. I used the tutorial compiled by Shawn but failed : The User Profile Service failed the logon. User profile cannot be loaded. - Vista...
Performance & Maintenance
HELP! User profile service failed the login - profile cannot be loaded
I followed the tutorial here http://www.sevenforums.com/tutorials/87555-user-profile-change-default-location.html and it worked beautifully... All my user docs are on the D drive and the Start button entires all point to the new location. HOWEVER when I tried to log in this mornias wand was...
Backup and Restore
Help, I can't login, user profile can't be loaded
Following : Move the Users Directory in Windows 7 I foolishly attempted to move my Users directory from the Win7 drive to another partition. This sounded great in theory. After rebooting, I cannot login to Windows. When I try to logon with my username and password, I get this error: Other...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:44.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App