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Windows 7: Double clicking a certain folder results in exlorer.exe crash, WHY?

16 Jul 2014   #1
dewe

Windows 7 SP1 x64
 
 
Double clicking a certain folder results in exlorer.exe crash, WHY?

Hello,

It is a very weird problem. I do not even know how to troubleshoot it. When I double click to the folder where I store my application shortcuts, Windows explorer crashes (not always). I am suspicious of Advanced System Care and I've removed it from context menu integration, still no luck. Since the problem occurs randomly, I dont know what causes it. I've formatted my PC yesterday and I didn't experience explorer crashes till installing the ASC. But since problem occurs very randomly, I am not very sure that it is caused by ASC.

Help me troubleshoot it, thank you.


My System SpecsSystem Spec
.
16 Jul 2014   #2
Vuxy

 

Hello Dewe,

Well done on removing Advanced System Care. Do you have any other programs, like registry cleaners or programs that are supposed to tune-up your computer?

https://www.malwarebytes.org/

Malwarebytes will product a log, please can you upload it to here? Navigate to: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs and upload the logs to here.

Thank you,
VinnyBuxton
My System SpecsSystem Spec
16 Jul 2014   #3
dewe

Windows 7 SP1 x64
 
 

Quote   Quote: Originally Posted by VinnyBuxton View Post
Hello Dewe,

Well done on removing Advanced System Care. Do you have any other programs, like registry cleaners or programs that are supposed to tune-up your computer?

https://www.malwarebytes.org/

Malwarebytes will product a log, please can you upload it to here? Navigate to: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs and upload the logs to here.

Thank you,
VinnyBuxton
Hi,

I did not remove ASC. I removed it's context menu integration, since generally folder related explorer crashes caused by them, but found no luck. It still randomy crashes. I doubt it's malware originated, since it occurs in 24 hours old system.

Regards.
My System SpecsSystem Spec
.

16 Jul 2014   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Advanced System Care is known to cause plenty of computer problems. Try completely uninstalling it from Programs & Files in Control Panel. Apparently uninstalling does not always fix the mess it can create so you may still have problems.
My System SpecsSystem Spec
17 Jul 2014   #5
Vuxy

 

Hello Dewe,

Can you boot into Safe Mode and see if it still happens when you double-click the folder? Safe Mode

Can you confirm it only happens on one specific folder?

Thank you,
VinnyBuxton
My System SpecsSystem Spec
17 Jul 2014   #6
dewe

Windows 7 SP1 x64
 
 

Hi again, I have some updates,

1- I captured the crash log:

Code:
Sorun imzası:
  Sorunlu Olay Adı:	BEX64
  Uygulama Adı:	Explorer.EXE
  Uygulama Sürümü:	6.1.7601.17567
  Uygulama Zaman Damgası:	4d672ee4
  Hata Modülü Adı:	StackHash_a417
  Hata Modülü Sürümü:	0.0.0.0
  Hata Modülü Zaman Damgası:	00000000
  Özel Durum Uzaklığı:	0000000002ba0fd8
  Özel Durum Kodu:	c0000005
  Özel Durum Verileri:	0000000000000008
  OS Sürümü:	6.1.7601.2.1.0.256.48
  Yerel Kimlik:	1055
  Ek Bilgiler 1:	a417
  Ek Bilgiler 2:	a41736ed71912b9cc53a8c82f18d8b16
  Ek Bilgiler 3:	d9b8
  Ek Bilgiler 4:	d9b82c48d6f9d0138f64dafadac8e31c
2- I found a way that definetly reproduces the crash: I have 3 folders in my desktop, 2, where I store my application and game shortcuts and 1, the trash bin.

When I open&close folders/trash bin randomly, at one point folder no 1 (application shortcut storer) crashes the explorer.exe.

3- I uninstalled all the IOBit products, including ASC and Uninstaller. Since then I am unable to reproduce the crash.

4- If it doesn't crash within 48 hours, I'll mark this thread as solved. If it crashes again, I'll boot in the safe mod and give it a try.

Thank you all for your great support.

Regards.
My System SpecsSystem Spec
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