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Windows 7: windows seven repair not working

16 Jul 2014   #1
masa

Windows 7 Home Premium 32bit.
 
 
windows seven repair not working

hi guys
I'm masa. I'm new here and I realy need ur help.
my windows7 does not boot up on my Acer laptop. I tried "repair ur computer" tool it brought me some options I tried all of them but all came with an unknown error except command prompt which since I didn't know how to use it I regretted using it and restarted the computer.
after that I tried "last known good configuration" it didn't work either.
also safe mode isn't working...
Now that I want to try "repair ur computer" again it's not working anymore. all I face is a black blank screen. and when this appears even restart doesn't work and I have to turn it off by the button.
I tried to make a system repair disk from my desktop computer wich it's seven too and put the disc on my lap top's driver. it boots and woks for a while and again all I face is the blank black screen except that this time there is a mouse on the screen but nothing else!
what else can I try? what can I do?


My System SpecsSystem Spec
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16 Jul 2014   #2
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

Hello masa , welcome to the Forums Try this tutorial : Troubleshooting Windows 7 Failure to Boot
My System SpecsSystem Spec
16 Jul 2014   #3
masa

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by Yard Dog View Post
Hello masa , welcome to the Forums Try this tutorial :
Troubleshooting Windows 7 Failure to Boot
sorry, can u tell me which steps should I try on this tutorial? It seems a little complicated to me.
btw are all these caused by a malware? but I had an avast up-to-date antivirus installed. why wasn't it detected then.
My System SpecsSystem Spec
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16 Jul 2014   #4
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

Most start by reading the top of page.. and go down doing each step by step. Please start at top where it says Info > then go down thru all.. when done reading the whole thing.. go back to top and work thru it to determine whether you have software issues or hardware issues..
My System SpecsSystem Spec
16 Jul 2014   #5
Vuxy

 

Hello Masa,

What happens when you try to boot into Safe Mode?
What does Startup Repair do? System Recovery Options

Thank you,
VinnyBuxton
My System SpecsSystem Spec
16 Jul 2014   #6
masa

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by VinnyBuxton View Post
Hello Masa,

What happens when you try to boot into Safe Mode?
What does Startup Repair do? System Recovery Options

Thank you,
VinnyBuxton
When I enter safe mode it begans to work, and shows up "starting windows" after some minutes it restarts without entering safe mode.
When I go to repair it works for a while and brings me an empty black screen!
My System SpecsSystem Spec
16 Jul 2014   #7
masa

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by Yard Dog View Post
Most start by reading the top of page.. and go down doing each step by step. Please start at top where it says Info > then go down thru all.. when done reading the whole thing.. go back to top and work thru it to determine whether you have software issues or hardware issues..
well I began the troubleshoot. in second step I downloaded windows defender offline/ wrote it on a disc put the disc on laptop and began to boot to the CD
after some minutes it showed me the first screen of windows "starting windows" and after a while it showed me a black blank screen whit a mouse button on it again!
My System SpecsSystem Spec
16 Jul 2014   #8
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

K.. continue to next step.. pls..
My System SpecsSystem Spec
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