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Windows 7: Can ping ip address but not google.com

17 Jul 2014   #1
mike6623

Windows 8 Pro
 
 
Can ping ip address but not google.com

I am working on a friend's vists 32 bit machine. I realize that if I can ping an IP, but not the we address, it is most likely a DNS issue. I have done sfc /scannow ipconfig /flushdns and tried using googles's public servers. Still can only get to google by ip.


What else can I try, short of wiping it? There are no virus, no add ons and I have reset all settings multiple times. Renamed host file, nothing. The only thing I haven't done is get into his router. IS that where the issue lies? Why would I be able to ping an IP address, but when I type google.com I get a "cannot display webpage.


My System SpecsSystem Spec
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17 Jul 2014   #2
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

My System SpecsSystem Spec
17 Jul 2014   #3
mike6623

Windows 8 Pro
 
 

I have done most of this. When it opens, it will go to AOL, but not all sites work. Google, for example, does not. I can get to it by using the IP address, but typing the google.com shows nothing and doesn't ping
My System SpecsSystem Spec
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17 Jul 2014   #4
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

How bout the Internet Options, Security tab. Make sure you don't have it set too high ?
My System SpecsSystem Spec
17 Jul 2014   #5
mike6623

Windows 8 Pro
 
 

Yes, tried to set it to lowest, and reset default settings. If type oldppas.com (forexample) I can get there, but the main culprit is google.com, cannot ping that address , only IP
My System SpecsSystem Spec
17 Jul 2014   #6
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

Any chance your Anti Virus is blocking it ?
My System SpecsSystem Spec
17 Jul 2014   #7
mike6623

Windows 8 Pro
 
 

I uninstalled all antivirus when attempting this. Not sure why avast would block google.com and not the IP address. Could it be a router setting?
My System SpecsSystem Spec
17 Jul 2014   #8
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

not sure why either.. any chance that the server you need is busy .. as this is the only site you cannot get to ?
My System SpecsSystem Spec
17 Jul 2014   #9
mike6623

Windows 8 Pro
 
 

Quote   Quote: Originally Posted by Yard Dog View Post
not sure why either.. any chance that the server you need is busy .. as this is the only site you cannot get to ?
It varies. AOL will open right up, so will Yahoo, but if I attempt to do a search from the AOL search or yahoo search, nothing. I was able to go to oldapps and get revouninstaller so internet works.
My System SpecsSystem Spec
17 Jul 2014   #10
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

Hope you were careful on what you allowed revouninstaller to add to that free install.. if you did not uncheck some boxes you have some programs that will hinder you ..
My System SpecsSystem Spec
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 Can ping ip address but not google.com




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