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Windows 7: Laptop only boots in safe mode - sfc can't repair all files

22 Jul 2014   #21
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by kufloyd View Post
Step 7 - disable auto restart doesn't work...it still restarts and doesn't give a BSOD.

I did the clean restart step 1. It looks like I can login normally now. The problem is that as soon as I either press any key (on the laptop's keyboard, not an external one) or move my finger over the trackpad mouse, it reboots - so any interrupt of any sort is causing it to reboot. I can try to do step 2 - isolate a specific program - but not sure which direction to go. It seems like selective startup is sort-of preventing the problem but only until I move the mouse/press a key. Thoughts?
So you did a "clean startup" (so disabled all startup stuff). Now you can logon succesfully and see your desktop. All is fine.... as long as you DON'T use the keyboard or mouse. Without using the mouse and keyboard I can see my desktop for many minutes. Correct? Very sure?

With a normal boot it boots almost immediately after logon.

Revert back to normal boot please

sure you disabled auto restart on system crash? Check eventlog for relevant info


My System SpecsSystem Spec
.
22 Jul 2014   #22
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

problem is that as soon as I either press any key (on the laptop's keyboard, not an external one) ... it reboots.
So an external usb keyboard attached works normally?
External mouse works as well?
My System SpecsSystem Spec
22 Jul 2014   #23
kufloyd

win7 home premium
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by kufloyd View Post
Step 7 - disable auto restart doesn't work...it still restarts and doesn't give a BSOD.

I did the clean restart step 1. It looks like I can login normally now. The problem is that as soon as I either press any key (on the laptop's keyboard, not an external one) or move my finger over the trackpad mouse, it reboots - so any interrupt of any sort is causing it to reboot. I can try to do step 2 - isolate a specific program - but not sure which direction to go. It seems like selective startup is sort-of preventing the problem but only until I move the mouse/press a key. Thoughts?
So you did a "clean startup" (so disabled all startup stuff). Now you can logon succesfully and see your desktop. All is fine.... as long as you DON'T use the keyboard or mouse. Without using the mouse and keyboard I can see my desktop for many minutes. Correct? Very sure?

With a normal boot it boots almost immediately after logon.

Revert back to normal boot please

sure you disabled auto restart on system crash? Check eventlog for relevant info
>>All is fine.... as long as you DON'T use the keyboard or mouse. Without using the mouse and keyboard I can see my desktop for many minutes. Correct? Very sure?
Yes, that's correct.

>>sure you disabled auto restart on system crash? Check eventlog for relevant info
Yes, auto restart is disabled. I tried locating the event log (which is supposed to go under systemroot/memory.dmp; systemroot = c:\windows) but couldn't find it.
My System SpecsSystem Spec
.

22 Jul 2014   #24
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Answer #22
My System SpecsSystem Spec
22 Jul 2014   #25
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

You examine the event log with eventviewer. HTG Explains: What The Windows Event Viewer Is and How You Can Use It
My System SpecsSystem Spec
22 Jul 2014   #26
kufloyd

win7 home premium
 
 

I was running into a lot of weird issues like it would sometimes login ok with "clean startup" but not other times. Sometimes moving the mouse would not cause a reboot but every couple of times it would.

So I decided to try doing a clean install following the instructions here:
Clean Install Windows 7

Laptop boots now and works ok - except that it doesn't have a lot of the drivers that I need (which is maybe expected?) like the wireless drivers. Where do I get the latest set of drivers...is there a package I can download? Thanks.
My System SpecsSystem Spec
23 Jul 2014   #27
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by kufloyd View Post
I was running into a lot of weird issues like it would sometimes login ok with "clean startup" but not other times. Sometimes moving the mouse would not cause a reboot but every couple of times it would.

So I decided to try doing a clean install following the instructions here:
Clean Install Windows 7

Laptop boots now and works ok - except that it doesn't have a lot of the drivers that I need (which is maybe expected?) like the wireless drivers. Where do I get the latest set of drivers...is there a package I can download? Thanks.
Goto "Device manager" and give me the "hardware id's" of all devices in the "Other devices" group. Device Manager - Finding Unknown Devices
In "device manager" expand "network adapters" and "display adapters" . Then post a screenshot of "device manager" output. In device manager->network adapters is a network adapater visible without an exclamation mark? If so ... it's the wired network card. Can you connect succesfully to the internet wired? If succesfully... connect wired temporarily. Search for and install the windows updates. Most likely a lot of drivers will be installed as well automagically. Post a screenshot of "device manager" again.

Try to fill in all your computer specs. http://www.sevenforums.com/profile.php?do=extra see see How to - System Specs
My System SpecsSystem Spec
24 Jul 2014   #28
kufloyd

win7 home premium
 
 

I was able to download LAN and WLAN drivers from Lenovo's site and get it working. Thanks for your help!
My System SpecsSystem Spec
25 Jul 2014   #29
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by kufloyd View Post
I was able to download LAN and WLAN drivers from Lenovo's site and get it working. Thanks for your help!
No exclamation marks and "other devices" anymore in "device manager"?
"device manager"->"display adapters": What do you see?
My System SpecsSystem Spec
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 Laptop only boots in safe mode - sfc can't repair all files




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