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Windows 7: Problems saving .doc and .txt files to my desktop

28 Jul 2014   #21
Ztruker

Windows 10 Pro X64
 
 

Try in Safe Mode with Networking. If it works there then something is running that is the problem. If yes, try this:

Troubleshoot Application Conflicts by Performing a Clean Startup


My System SpecsSystem Spec
.
28 Jul 2014   #22
pheonix73

Windows 7 Home Premium (64bit)
 
 

Quote   Quote: Originally Posted by Ztruker View Post
Try in Safe Mode with Networking. If it works there then something is running that is the problem. If yes, try this:

Troubleshoot Application Conflicts by Performing a Clean Startup
In Safe Mode with Networking I could create and save both types of files. I'm going to try the Clean Boot now.
My System SpecsSystem Spec
28 Jul 2014   #23
pheonix73

Windows 7 Home Premium (64bit)
 
 

Alright, after doing the clean boot, and following the instructions to isolate the problem item, it appears that it's Adobe Acrobat Update Service. The only Adobe programs I have installed are the following:

Adobe AIR
Adobe Digital Editions 3.0
Adobe Flash Player 14 ActiveX
Adobe Flash Player 14 Plugin
Adobe Reader XI (11.0.06) (NO IDEA WHY THIS IS INSTALLED. I USE NITRO PRO INSTEAD OF READER)
Adobe Shockwave Player 12.1

Any idea what I need to do to fix this at this point? I don't really use any of the Adobe products for anything. I realize that Adobe Flash is needed for online games and videos, and Shockwave is used for the same types of things. Can AIR be uninstalled without causing a problem? I'm going to remove Reader. What is Digital Editions?
My System SpecsSystem Spec
.

29 Jul 2014   #24
MilesAhead

Windows 7 32 bit
 
 

Try disabling the update service. If the problem goes away you can always enable it, or try setting it to Manual if it is actually needed to perform an update when you manually get a newer version of Flash or whatnot.
My System SpecsSystem Spec
29 Jul 2014   #25
pheonix73

Windows 7 Home Premium (64bit)
 
 

Quote   Quote: Originally Posted by MilesAhead View Post
Try disabling the update service. If the problem goes away you can always enable it, or try setting it to Manual if it is actually needed to perform an update when you manually get a newer version of Flash or whatnot.
Thank you for all the help. I truly appreciate it. I think at this point, this can be marked as solved.
My System SpecsSystem Spec
29 Jul 2014   #26
MilesAhead

Windows 7 32 bit
 
 

Glad it was resolved.
My System SpecsSystem Spec
29 Jul 2014   #27
Ztruker

Windows 10 Pro X64
 
 

Good work by the way. I know it takes time to use Clean Boot to diagnose problems.
My System SpecsSystem Spec
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 Problems saving .doc and .txt files to my desktop




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