com surrogate error


  1. Posts : 5
    x64
       #1

    com surrogate error


    Have used SF Diagnostic tool and Zipped files as requested. I have uninstalled photoshop as I was told by searching somewhere and few others. Followed MS instructions to no avail.
    All help is much appreciated, Thank you.

    Acer E1-571 x64 5gb ram 500gb hd.
    Intel HD 4000 graphics.
    com surrogate error Attached Files
      My Computer


  2. Posts : 5
    x64
    Thread Starter
       #2

    unfortunately that did not resolve the issue. I have uploaded the SF diagnostic file if someone knows how to use that.
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Sorry I couldn't help.
      My Computer


  4. Posts : 5
    x64
    Thread Starter
       #4

    thanks for trying koolkat
      My Computer


  5. Posts : 5
    x64
    Thread Starter
       #5

    I think its been sorted, I uninstalled the Intel HD 4000 graphics driver and it installed a standard one and it seems to be fine for the moment.. will restart to make sure.
      My Computer


  6. Posts : 5
    x64
    Thread Starter
       #6

    yep sorted, it must have been the intel HD 4000 driver.
    download link for driver>>
    http://downloadmirror.intel.com/2388...n64_153322.exe
    Last edited by immy; 01 Aug 2014 at 14:23.
      My Computer


 

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