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Windows 7: Windows 7: Random reboot

01 Aug 2014   #1
flywaldo

Windows 7 Premium x64
 
 
Windows 7: Random reboot

Recently, and now regularly, I am experiencing random reboots. No BSOD, no crash dump files. Just powers off, reboots with the warning that Windows did not boot properly, but selecting Start Windows Normally results in normal boot cycle. All drivers updated and no clues in the Event Viewer.

I have run sfc /scannow, Memtest +86 through several cycles, and while I have solved several driver loading issues that I hadn't noticed before, the reboots continue. They are not temperature or load related, but just normal web browsing, or just at idle.

I have attached the zip file generated from your diagnostic software, as well as the boot logs for the past several boot cycles. I hope that someone can see the root cause of this.

Thank you

Eric




Attached Files
File Type: zip ACER-HOMERIG-Fri_08_01_2014__94849_57.zip (1.21 MB, 1 views)
File Type: txt ntbtlog.txt (62.6 KB, 0 views)
File Type: txt ACER-HOMERIG_EVENTVIEWER_APPLICATIONLOG.txt (43.3 KB, 2 views)
File Type: txt ACER-HOMERIG_EVENTVIEWER_SYSTEMLOG.txt (109.6 KB, 1 views)
My System SpecsSystem Spec
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01 Aug 2014   #2
gregrocker

 

Has your Acer had a Clean Reinstall - Factory OEM Windows 7
yet? This would tell you whether it is related to the bloatware or duplicate utilties which interfere with better versions built into WIn7.

Short of that establish a Clean Boot, try free lightweight MSE replacing any bloated AV, check the logs and System Resources and test your HD from the Troubleshooting Steps for Windows 7.
My System SpecsSystem Spec
01 Aug 2014   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There isn't anything obvious, although I can clearly see the unplanned shutdowns in the event viewer log. The system looks reasonably lightweight running only MSE and Malwarebytes. Lets try something and see if it is a driver causing the issue.

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
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04 Aug 2014   #4
flywaldo

Windows 7 Premium x64
 
 
Further Help

@Golden, I ran DV. No faults noted for as long as the computer would stay up - it did so for at least 8 hours at one stretch. Is there a log file somewhere to review if it noted anything right at the time of the crash?

@gregrocker, I am using just MSE and Malwarebytes currently, and MWB does not detect any problems

The behavior of the shutdown is exactly as if I had given it a Sleep command from the Start button or the hardware button on the box. Instant off, with a momentary surge of the system fan, then an immediate reboot to the 'Windows Failed to Start Properly' dialog page.

I disabled all power management in all USB hubs, but this did not solve it. Could it somehow be receiving the sleep command from another piece of hardware? The NIC perhaps?

I have a clean disk image from when I installed Win7 after removing Win8 from the box. I don't want to have to go that route as I have a lot of software installed since then, but will if I cannot find a solution.

Thanks in advance
My System SpecsSystem Spec
04 Aug 2014   #5
darlean2011

windows 7 professional 64 bit
 
 
Random Reboots

Check your bios setting for your RAM. I had the same problem and found that RAM
clocking was for 1866MHZ while I had 1333MHZ memory installed.
My System SpecsSystem Spec
04 Aug 2014   #6
andrew129260

Windows 10 Pro
 
 

The Power supply is most likely starting to go bad. Acer (imho) is a very cheap company, using the crappiest cheapest parts to make there stuff. Manufacturers regularly put crappy power supplies in there units, I bet acer uses even less quality ones.

Tip: Don't confuse Acer with ASUS
My System SpecsSystem Spec
04 Aug 2014   #7
darlean2011

windows 7 professional 64 bit
 
 
Random Reboots

I am sure what you say is true. The info I gave fixed my problem with reboots. Does not cost anythings for him to check his bios and make sure the setting are correct for his RAM memory.
My System SpecsSystem Spec
04 Aug 2014   #8
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

I would agree on the PSU being iffy, especially since the OP has run Memtest 86+ through several cycles. It doesn't sound like a RAM problem to me, though it's easy to check in BIOS in the unlikely event that it's set to a wrong speed.
My System SpecsSystem Spec
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