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Windows 7: Black screen on desktop after welcome screen

02 Aug 2014   #1
egozi44

Windows 7 SP1 Ultimate x64 bit
 
 
Black screen on desktop after welcome screen

I have one issue after another ;(


I installed 4 days ago office security updates and windows Silverlight update via windows update

2 days after that I I've notice that my Welcome screen loading in loop forever so I done system restore to day before the issue appear But not before I install the updates, I've notice that the issue seem to be cause by Adobe Reader process that search for updates on startup and stop it's auto update in the settings


then I tried to restarted several times and saw that it work fine (welcome screen not suck on loop of infinite loading)


But today 2 days after I suddenly got the infamous Black desktop with only cursor after welcome screen...

I tried a lot of restarts and it didn't help, safe mod work but after I move back to normal mod the Black desktop appear again, So I system restore to before the darn updates, Windows didn't seem to delete these updates and I didn't tried to delete them manually yet, I've notice that the Black desktop disappear but know that it most likely will or can come back....


The last time I had this issue was on 2009 where people used that prevx fix, but I don't want to use it again and trigger other issues since win7 had many updates since then.

What I did tried was to rename the Shell explorer in the regedit like this video shows:
How to fix Black screen on Windows 7 (HD) PERMINANT FIX - YouTube


and I ran sfc /verifyonly and it didn't found any reg issue


What can I do in order to fix this issue? I don't want to repair my system since this process tend to change many many things in the pc without informing the user

The issue don't seem to be virus either


My System SpecsSystem Spec
.
02 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi egozi44.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums

If you cannot do it in normal mode, boot into safe mode and do it.
My System SpecsSystem Spec
02 Aug 2014   #3
egozi44

Windows 7 SP1 Ultimate x64 bit
 
 

Thanks

I didn't thought that you will need the DM for black screen of desktop


Upload it


Attached Files
File Type: zip Sat_08_02_2014_212716_51.zip (819.3 KB, 3 views)
My System SpecsSystem Spec
.

02 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yours is not a BSOD issue.

This section of this forum deals with BSOD issues. Before we say you posted in a wrong place, it was needed to verify.

I would request the forum moderators to move your thread in a suitable place where you will get appropriate help.
My System SpecsSystem Spec
02 Aug 2014   #5
egozi44

Windows 7 SP1 Ultimate x64 bit
 
 

Black screen of death and Blue screen of death can sometimes result from the same issues


my case is with Black desktop
My System SpecsSystem Spec
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 Black screen on desktop after welcome screen




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