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Windows 7: Laptop won't boot

05 Aug 2014   #1
LoriBee

Windows 7 64 bit pro
 
 
Laptop won't boot

I have an acer 5742 lap top...I can't get past the click on user ...It says it needs a password but I never set up one...I use to click the picture and it would go straight to the welcome screen and then windows...Now it wants a password...I don't have one....I tried reformatting....the disk wouldn't load up....tried going into safe mode and it just won't...just gives me no screen and just sits there...How can I get back into my laptop?


My System SpecsSystem Spec
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05 Aug 2014   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

You see the win7 startup animation and the logon screen? "Safe mode" doesn't work at all... no error message?? I expected "safe mode" would alos ask for a password.
Don't do a reinstall.... at least not yet, otherwise you will lose all stuff!
My System SpecsSystem Spec
05 Aug 2014   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by LoriBee View Post
I have an acer 5742 lap top...I can't get past the click on user ...It says it needs a password but I never set up one...I use to click the picture and it would go straight to the welcome screen and then windows...Now it wants a password...I don't have one....I tried reformatting....the disk wouldn't load up....tried going into safe mode and it just won't...just gives me no screen and just sits there...How can I get back into my laptop?
Can you do Advanced Boot Options and select "repair your computer"? If so then you can do System Restore (option two) to revert back in time when all was fine.
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