Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Receiving an error message during shut down.

06 Aug 2014   #1
pheonix73

Windows 7 Home Premium (64bit)
 
 
Receiving an error message during shut down.

Lately when I shut down my Toshiba Satellite laptop running Windows 7 Home Premium (x64) I am receiving the following error message. Does anyone have an idea what this means and how to fix it?




My System SpecsSystem Spec
.
06 Aug 2014   #2
Sammy Rosebery

Windows XP Pro ;Windows 7 Ultimate ;Windows 8 Pro 32 bit
 
 

It may help you.
Download and extract files.
Open it>Smart Scan>Scan, and then wait for a moment.
Save Reports and send it as an attachment.


Attached Files
File Type: rar System Repair Engineer 2.8.4.rar (660.7 KB, 7 views)
My System SpecsSystem Spec
06 Aug 2014   #3
Sammy Rosebery

Windows XP Pro ;Windows 7 Ultimate ;Windows 8 Pro 32 bit
 
 

Maybe your mouse made this problem...
My System SpecsSystem Spec
.

06 Aug 2014   #4
pheonix73

Windows 7 Home Premium (64bit)
 
 

Quote   Quote: Originally Posted by Sammy Rosebery View Post
It may help you.
Download and extract files.
Open it>Smart Scan>Scan, and then wait for a moment.
Save Reports and send it as an attachment.
Here is the report.


Attached Files
File Type: log SREngLOG.log (57.3 KB, 10 views)
My System SpecsSystem Spec
07 Aug 2014   #5
Sammy Rosebery

Windows XP Pro ;Windows 7 Ultimate ;Windows 8 Pro 32 bit
 
 

Because I'm analysing your report, please wait.
My System SpecsSystem Spec
08 Aug 2014   #6
pheonix73

Windows 7 Home Premium (64bit)
 
 

Any luck analyzing the report?
My System SpecsSystem Spec
08 Aug 2014   #7
Sammy Rosebery

Windows XP Pro ;Windows 7 Ultimate ;Windows 8 Pro 32 bit
 
 

here it is


Attached Thumbnails
Receiving an error message during shut down.-step1.png  
Attached Images
Receiving an error message during shut down.-step2.png 
My System SpecsSystem Spec
08 Aug 2014   #8
Sammy Rosebery

Windows XP Pro ;Windows 7 Ultimate ;Windows 8 Pro 32 bit
 
 

STEP3_then delete Setpoint.exe
My System SpecsSystem Spec
08 Aug 2014   #9
Sammy Rosebery

Windows XP Pro ;Windows 7 Ultimate ;Windows 8 Pro 32 bit
 
 

May it will help you.

Please keep me posted if these steps don't work.


Attached Images
Receiving an error message during shut down.-step4.png Receiving an error message during shut down.-step5.png Receiving an error message during shut down.-step6.png Receiving an error message during shut down.-step7.png 
My System SpecsSystem Spec
08 Aug 2014   #10
Sammy Rosebery

Windows XP Pro ;Windows 7 Ultimate ;Windows 8 Pro 32 bit
 
 

Oh restore Setpoint.exe after these steps.
My System SpecsSystem Spec
Reply

 Receiving an error message during shut down.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Cannot run Windows Update and Receiving Non-Genuine Message
I have scoured the internet for help. I have attempt many scans, malware, virus, registry, etc. Where I am currently at is attempting to run the following commands. Is there anyone who can help? Microsoft Windows Copyright (c) 2009 Microsoft Corporation. All rights reserved. ...
Windows Updates & Activation
Receiving an Error message ‘Printer is turned off’
My windows 7 pc is connected to network printer. When i give the command of printing via network printer then system prompts a message that printer is turned off and can’t print but reality is that it is turned ON. How to fix the issue?
Installation & Setup
I keep receiving this message.
How and what should i do? Isit a malware or virus?
General Discussion
Receiving Odd Message: W7 build 7601 This copy of W7 not genuine....
Not sure what is up, but I purch this PC from Best Buy 2 years ago and out of the blue today, received the message in my thread title. I tried to verify the W7 program on my pc on line and it says it is not genuine. Googled this issue and can't seem to find any solutions. Any help greatly...
BSOD Help and Support
Receiving error message when opening office 2003
I am running windows 7 Home Premium 64 bit. Whenever I try open outlook or anything in office 2003 I receive the following error message: please wait while windows configures microsoft office single image 2003. The above error message is an identical message sent to this Forum by "drumstik59"...
Microsoft Office
Receiving error message when opening office2010
I am running windows 7 ultimate 64 bit. Whenever I try open outlook or anything in office 2010 I receive the following error message: please wait while windows configures microsoft office single image 2010. How do I correct this?
Microsoft Office


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 15:28.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App