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Windows 7: Can't connect to Windows online help

07 Aug 2014   #1
kawasakiZ1000

windows 7
 
 
Can't connect to Windows online help

Even though I have a good internet connection I can't connect, I keep getting a pop up box stating:
"You're not connected to online Help, which shows you our latest content. Check your Internet connection, and then try to connect to online Help again. If you still see this message, the online Help service might be temporarily unavailable". Have been trying to connect to this service for weeks now any time of day or night, little help please...?


My System SpecsSystem Spec
.
08 Aug 2014   #2
awwall

Win 7 64
 
 

I have the same problem. Have had for sometime now. Searched everywhere for an answer and can't find one. Sure hope someone on here can help!!
My System SpecsSystem Spec
08 Aug 2014   #3
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Make sure you're not connected to a proxy server:


1) Under “Tools” in the browser tool bar select “Internet Options”.
2) In the “Internet Options” window that pops up, click the “Connections” tab at the top.
3) Click “LAN Settings” near the bottom of the “Connections” section.
4) If the “Proxy server” checkbox is marked with a check, click it to deselect/uncheck it.
5) Click “Ok” to close the “Local Area Network (LAN) Settings” window.
6) Click “Ok” to close the “Internet Options” window.
Reboot
Make sure "Proxy server" is still disabled under your LAN Settings.
Test whether internet connectivity is restored.
My System SpecsSystem Spec
.

09 Aug 2014   #4
awwall

Win 7 64
 
 

Thanks for response Jacee, however, the proxy server check box is not checked.
My System SpecsSystem Spec
09 Aug 2014   #5
andrew129260

Windows 10 Pro
 
 

From time to time I have seen that message. Microsoft seems to take it offline and work on stuff and then put it back. I don't think it is anything to worry about. Right now mine is working.

You can try clicking online help in the bottom right, then click settings. Check both boxes and click ok. See if that helps.

You can also try resetting internet explorer. (Helps connection settings use ie and the ie engine.)

See here: (make sure to check to delete personal settings)

Internet Explorer - Reset
My System SpecsSystem Spec
10 Aug 2014   #6
awwall

Win 7 64
 
 

Thanks for reply Andrew. Tried what you suggested. Completely reset IE, including the personal settings. Did not help. This is definitely a problem on this machine. My other computers have no problem getting online help, so it is not a factor of MS being offline.

Got any other suggestions? I am wide open.....
My System SpecsSystem Spec
10 Aug 2014   #7
andrew129260

Windows 10 Pro
 
 

Are you having problems connecting to the internet in any other programs or web browsers? If not, I am not sure what is going on. You could try running sfc.



Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.
Please indicate what message was displayed at the end:

Windows found no integrity violations

OR

Corrupt files were found, and windows was unable to fix them.

OR

Corrupt files were found, and windows successfully repaired them
My System SpecsSystem Spec
19 Aug 2014   #8
kawasakiZ1000

windows 7
 
 

Well I have tried ALL the above mentioned remedies, all checked out ok and yet still no online help available, this function has been unavailable on my pc for about a yr or more now so ........................... any other ideas/help would be much appreciated.
I might add I know nothing about firewalls or the like is it possible there is a glitch in this part of the pc or similar elsewhere?
My System SpecsSystem Spec
23 Oct 2015   #9
kawasakiZ1000

windows 7
 
 

Well it seems Awwall we are the only 2 with this unique problem, maybe we should call Bill Gates? lol...
My System SpecsSystem Spec
23 Oct 2015   #10
UsernameIssues

W7 Pro SP1 64bit
 
 

My System SpecsSystem Spec
Reply

 Can't connect to Windows online help




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