Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Dell Cust Ser for a Dellophile

14 Aug 2014   #1
DeeSin

64 bit
 
 
Dell Cust Ser for a Dellophile

Our Dell laptop loaded with WIN 8.0 (later 8.1) was delivered in end Dec 2013. My wife was used to WIN 7 and could not bring herself to use 8.1, so this computer sat unused for 8 months. I recently asked Dell if they could send me a copy of WIN 7 so we could use the computer. After many phone calls, they have finally said "No". I asked for their definition of "Customer Satisfaction". Nothing was offered. I informed them that (a) in the last ten years, we have bought perhaps ten Dell computers, (b) in the last 20 years, more than twenty Dell computers, (c) I was asking for something which was going to cost them perhaps $ 5 or $10, and lastly, While my purchasing a copy of WIN 7 at $ 150 was not going to bankrupt me, it would certainly express to me what Dell thought of long term customers and customer satisfaction.

This is not a vent, but just an example of how not to do business. Pretty pathetic.


My System SpecsSystem Spec
.
14 Aug 2014   #2
JDobbsy1987

Windows 8.1 Pro x64
 
 

Hi and Welcome to SevenForums,

Thank you for sharing your opinion, was it advertised as coming with Windows 7 or did it say it came with windows 8?

To be honest if it was advertised/bought with Windows 8 then "no" is the answer i would have expected from Dell or any other manufacturer but everyone has different levels of expectations and that's the difficult thing to manage sometimes and unfortunately you have been on the wrong side of "you can't make everyone happy" on this occasion.

What is it about Windows 8 your wife doesn't like?
Maybe we can help straighten some things out that makes it feel a little better to use?

Maybe the siter site for Windows Eight maybe of help? - Windows 8 Forums

I use Windows 7 and 8 daily and find them both brilliant.

Regards,
Jamie
My System SpecsSystem Spec
14 Aug 2014   #3
gregrocker

 

I've not found a case yet where a Windows 8 PC cannot be Upgraded to Win7. You only need to disable Secure Boot in BIOS setup, possibly enable some level of Legacy Mode or CSM which we can help you with if you tell us what the settings choices are. Then boot the Win7 installation media as a UEFI device if you want UEFI (Unified Extensible Firmware Interface) - Install Windows 7 with - Windows 7 Forums , or Bypass UEFI to Install WIn7 if you don't. Either way its best to delete all partitions during the booted install using the Drive Options pictured in Steps 7 and 8 of Clean Install Windows 7


Make your Win8 Recovery disks first so you have a path back if you want it, or you can always Clean Install - Windows 8 if you decide to sell the machine and buyer wants that.


Look over these same steps for a Clean Reinstall - Factory OEM Windows 7 which explain how drivers are best handled, and everything else that's worked best in tens of thousands of installs we've directly helped with here.
My System SpecsSystem Spec
.

14 Aug 2014   #4
fireberd

Windows 10 64 bit
 
 

I agree with Jamie, any PC vendor, except maybe a local PC shop that you buy a PC from, won't send you an OS disc for a different OS, unless it was bought with, for example Windows 7 with a free upgrade to Windows 8.

All you have to do is download and install "Start8" ($4.95) and it will restore the desktop and will look and work just like Windows 7. You will still have the "metro" if you want to play around with it, but with Start8 it will boot directly to the desktop, just like Windows 7. I have Start8 installed on both of my Windows 8 systems.
My System SpecsSystem Spec
14 Aug 2014   #5
JDobbsy1987

Windows 8.1 Pro x64
 
 

As greg has mentioned, if you were to buy a copy of Windows 7 then you could install it, i too have not had an issue downgrading from 8 to 7 but in general i don't as like i said before i like Windows 8.

My understanding here though is that the issue isn't actually buying a copy of Windows 7 but you feel Dell should have provided a copy based on your previous custom.

You pretty much have 2 options here:
  1. Buy a copy of 7 and follow Gregs advise on downgrading
  2. Stick with Win 8 and after a while of using it i'm sure your wife will get used to it

Regards,
Jamie
My System SpecsSystem Spec
Reply

 Dell Cust Ser for a Dellophile




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Dell Data restore windows seven home premium Dell inspiron n5110?
Friends, I have dell inspiron n5110. It had geniune windows 7 home premium. There was dell data restore option in F8 boot menu option to restore my windows. a week ago i installed new windows 7. i didnt deleted recovery partition on my computer but there in no more option of dell data restore...
Backup and Restore
Dell N5030:W7 wont start. Dell logo + black screen. Factory reset how?
Dell N5030: W7 wont start. Dell logo > black screen. How to restore? Hello friends :D Please could you advise me. My friend has asked me to help with her Dell N5030 Inspiron laptop. She has had it for about just over a year now. Dual-core Pentium, 4GB RAM, W7 64bit. She is not computer...
Backup and Restore
Dell 1520 Inspiron Problem with Dell Wireless 1390 WLAN Mini-Card
Hello everyone I have a very pressing problem. I had Vista running on my Inspiron 1520 Laptop. I recently upgraded to Windows 7, ever since then I have had terrible trouble with my Wireless Card. The driver for the card often comes up as not being able to start I often get Dell Wireless 1390...
Drivers
Win7/Dell D820 not working on Dell PR01x dock and KVM
Putting together my "new" home network. I have 3 laptops (Dell Latitude D820 - Win 7 Pro, Dell Latitude D620 - Win XP Pro and Lenovo T400 - Win XP Pro). I have a Lenovo port replicator/dock and a Dell PR01x port rep/dock. I have just bought a new Rosewill RKV-2U USB KVM. With the 2 XP laptops, all...
Hardware & Devices
September 2009 Security Bulletin Webcast Video and Cust
More...
News
Broswing Default Folder Current Library -- Cust My Comp
Hi, I'm trying to figur out a way to have MY COMPUTER by default for all type of browsing/save as instead of ending up on the "Library one". I found a way to do it for Windows Explorer but when i browse/save as in misc application it always end up on the Library folders by default. There...
Customization


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:38.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App