Explorer (Not Responding) When Selecting Photos

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  1. Posts : 8
    Windows 7 64 bit
    Thread Starter
       #11

    Here you go. The zip file containing the .dmp file should be attached.

    Regards,

    Ben
    Explorer (Not Responding) When Selecting Photos Attached Files
      My Computer


  2. Posts : 8
    Windows 7 64 bit
    Thread Starter
       #12

    Did you see anything in the dump that would explain the problem?
      My Computer


  3. Posts : 4,776
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #13

    Shell Extension


    I didn't see anything definitive but I'm good at reading those dump files in order to spot problems with shell extensions. There's a lot of other information that is pretty meaningless to me.

    Did you spot my post about Dropbox shell extension?

    The reason that it just might be a problem is that I see the following error:

    hardware_disk!Unknown

    I see that you use Dropbox.

    So it looks like a network drive or disk disappeared but I know nothing much about Dropbox as I've never used it. Is it possible that you're syncing something like a folder to a Dropbox drive or Dropbox network drive that isn't actually connected?
      My Computer


  4. Posts : 4,776
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #14

    Drives?


    Also have a think about any other drive that you've connected in the past and think about anything that could have integrated with Explorer shell that might be looking for files on a drive that's not currently connected.
      My Computer


  5. Posts : 8
    Windows 7 64 bit
    Thread Starter
       #15

    Off topic: Let me first state that "Common Sense is not so common" is a great signature. Fully agree!

    Back on topic: I do use Dropbox, but I don't sync folders to it. I use Carbonite, so maybe that could be the cause. I've had no known drops from Carbonite. I don't think the CD drive works any longer, so that could also be a culprit. But if any of these could be the causes, I'm wondering what would have been the trigger (around 8/10/2014) to stop Explorer from opening jpg files.

    As I stated earlier, I'm now using Explorer++ as a workaround.

    Thanks so much for your help.

    Regards,

    Ben
      My Computer


  6. Posts : 4,776
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #16

    Explorer++


    I also use Explorer++ sometimes. It can be pretty handy.

    Here are some thoughts:

    You could try temporarily disabling all non-Microsoft shell extensions to see if you can then open a photo without problems. If it works - it means that third party software is to blame but tracking down the culprit would involve re-enabling those shell extensions in small groups until the issue is reproduced so it's time consuming.

    Software needed:

    ShellExView

    Also it's just possible that you have corrupt media files (photo or movie) that Explorer can't read and could be causing problems.
      My Computer


  7. Posts : 4,776
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #17

    More thoughts


    If you no longer use Dropbox but still have it installed - check for and install any updates. Same goes for Carbonite.

    Also if you've got software that can list any programs that were installed on or just before that date take a look and see what was installed.

    Example sorted by install date:

    Explorer (Not Responding) When Selecting Photos-geek-uninstalle.jpg
      My Computer


 
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