Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Explorer (Not Responding) When Selecting Photos

17 Aug 2014   #1
bgluckma

Windows 7 64 bit
 
 
Explorer (Not Responding) When Selecting Photos

Starting just a few days ago, every time I select a photo in Windows Explorer, Explorer goes into "(Not Responding)" mode. I've tried all kinds of things to fix this ("SpeedUpMyPC", restores, update video drivers, install latest Windows updates, etc.), but nothing has worked and it's very frustrating. Any suggestions as to what the fix to this could be?


My System SpecsSystem Spec
.
17 Aug 2014   #2
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Could be lots of things

There are many possiblities. Try downloading this file and save to your desktop:

Download : Registry Fix

Then check that Windows Error Reporting is enabled:

Start> Run then type

services.msc

Press Enter

Find Windows Error Reporting Service and make sure that it's enabled and running.

Then double click the file that you downloaded.

Reboot.

Try to re-create the problem and if Explorer crashes (not responding) restart explorer and check for dump files here:

C:\LocalDumps

If you see a dump file - zip it and attach it to your next post.
My System SpecsSystem Spec
17 Aug 2014   #3
bgluckma

Windows 7 64 bit
 
 

Thanks for your reply. I started the error logging (and changed it from manual to automatic), ran the downloaded program and rebooted the machine and attempted to open a photo file in Explorer. Unfortunately, thes ame problem, and I don't find any logged errors in a file in the directory location that you provided (C:\LocalDumps).
My System SpecsSystem Spec
.

18 Aug 2014   #4
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
WER

Well done for enabling Windows Error Reporting!

Perhaps you could check to see if the file you downloaded and ran manged to change the required registry settings?

Your registry should look like this:

Explorer (Not Responding) When Selecting Photos-registry-editor.jpg

To check: Start> Run then type

regedit

Press Enter.

Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting

Look for a subkey named LocalDumps

If it's not present try this:

Right click the file you downloaded to your desktop (WER_Explorer.reg) and choose Merge

Then reboot and check again to see if it worked. If you see those registry entries try to crash explorer and check for a dump file.


My System SpecsSystem Spec
18 Aug 2014   #5
bgluckma

Windows 7 64 bit
 
 

Thanks again for your help. I was able to go into regedit and found the (default) and DumpFolder entries under Explorer.exe under LocalDumps.

I then tried to open a photo in Explorer and got the same problem (locking up, Not Responding). However, I didn't see any new entries in the register after trying to open a photo.

Am I looking in the correct place to see a dump? (the location at the bottom of my machine is identical to the one you kindly included in your screen print)
My System SpecsSystem Spec
18 Aug 2014   #6
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
LocalDumps

The location for Explorer Crash Dumps after running through those steps is:

C:\LocalDumps

The folder looks like this:

Explorer (Not Responding) When Selecting Photos-local-disk-c_-_localdumps.jpg

If you're not seeing dumps I have a couple of questions. What do you do when you get the Explorer Not Responding message? Do you attempt to restart Explorer - or something else?

Would you also check the following?

Start> right-click "My Computer" (or "Computer")

Choose "Properties"

Choose "Advanced system settings"

Find the "Advanced" tab and then click the "Startup and recovery" tab Settings.

Tick "Write an event to the system log" under "System failure"

Under "Write debugging information" choose "Kernel Memory dump" and click "Okay"

If choosing "Kernel Memory Dump" gives you an error message choose "Small Memory Dump" instead.

Another reboot is needed after that I'm afraid!

Try crashing Explorer again and look for dumps. If they're still not present i have other suggestions.


My System SpecsSystem Spec
18 Aug 2014   #7
bgluckma

Windows 7 64 bit
 
 
Dump Created!

When I get the (Not Responding) message, I wait about two minutes, become impatient and click on the Explorer window to close it.

So, in summary, the reason why I'm not getting dumps is because I've been too impatient to wait for Explorer to generate an error.

I tried to open a photo about 4 minutes ago, and the "Windows Explorer has stopped working" window popped up after about 4 1/2 minutes of waiting. NOW, I get an entry into the LocalDumps directory.

I've tried to attach the dump for you to review, but I don't think it's uploading because the .dmp extension isn't in the acceptable file extensions in this forum. How can I get the dump to you to review?

Thanks again for your help!!!
My System SpecsSystem Spec
18 Aug 2014   #8
bgluckma

Windows 7 64 bit
 
 
Dump Attached!

OK, I see that zip files are OK for uploading, so I've zipped the dump into the attached zip file. Hopefully that will help!


Attached Files
File Type: zip explorer.exe.5336.zip (288.0 KB, 1 views)
My System SpecsSystem Spec
18 Aug 2014   #9
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Upload Dump files

Hi again. Well it seems to be working now!

Use the tutorial here to zip your dump file and upload it:

Dump Files - Upload to SevenForums

In Step 1 of the tutorial replace:

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

with - Copy any dmp files from C:\LocalDumps onto the desktop.

EDIT I've got your dump file and will look at it then post back here.
My System SpecsSystem Spec
18 Aug 2014   #10
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Something to try

Okay well the dump file doesn't provide the information that I'd oped for but maybe another member will take a look at it to see if i missed something.

In the meantime could I ask you to try disabling your Dropbox shell extension?

If you download this to your desktop: ShellExView - Shell Extension Manager For Windows

The download link is near the bottom of the page and you want this link: Download ShellExView for x64

If you download to your desktop and extract the files to another folder on your desktop - open the folder - it should be named shexview-x64

Find the file named shexview.exe and right-click it then choose "Run as administrator"

In the window that opens find the filename column and check for DropboxExt64.24.dll in the file path or anything Dropbox related.

Highlight the row then click the little red button near the top left of the window to disable it. Then exit the program and reboot.

Any improvement?

Don't panic if the problem remains. There's still other possibilities.
My System SpecsSystem Spec
Reply

 Explorer (Not Responding) When Selecting Photos




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
I cannot view my photos in Windows 7 Explorer
I recently purchased a new 64 bit computer running Windows 7 with an AMD dual processor & immediately UpGraded to 8GB of RAM from 6GB. I also UpGraded to a 1GB graphics card & added a sweet TVtuner. I never purchased, nor UpGraded to VISTA as I had a 5 year warranty on my last 32 bit computer...
Music, Pictures & Video
Help with "Not Responding" errors when printing or selecting font
Hello, I have been struggling to resolve this issue for the post month or so. The problem is that when trying to print from any program, the program stops responding. Along with this, if I try to select a font in word 2007 is also stops responding. With both issues, I can wait a couple of minutes...
Hardware & Devices
When selecting a file, folders aren't showing left of Windows Explorer
Hey there! (Noob to the forums, wasn't sure where to post to begin with. Sorry if it's the wrong subject thread!) Basically... when I go to "Choose file" anywhere online, whether it be a file or uploading a picture; my folders and C: disk.. pretty much everything on the left side of the Windows...
General Discussion
Selecting certain video files - explorer.exe fills up my free RAM
Hello everyone. I have an annoying problem with my Windows 7 x64 Ultimate version. I have a folder acting as a "video dump" with videos encoded in different ways. The problem is that when I select (single click) on some particular files, explorer.exe will start filling up my available ram up...
Music, Pictures & Video
problem in selecting multiple photos in desktop background
i cannot select multiple desktop background.... once i navigate in the personalisation to select the desktop background at the bottom and then browse to the desired location then as i click on ok i get the only one ie the first photo of the entire folder selected,,,, anyone please help and i...
Customization
Explorer not responding
I have seen other posts, none quite match my issue. I bought an HP mini 110 black friday of '09. It came standard with 7 starter. I upgraded to premium, and from that point on had issues with 'Windows Explorer not responding'. Mainly when using Internet explorer, and having other programs open, but...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:50.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App