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Windows 7: "User profile service failed the logon" special case access denied

21 Aug 2014   #1
Mart1031y

Windows 7 Ultimate x64
 
 
"User profile service failed the logon" special case access denied

Hello SevenForums!

A friend of mine brought a Windows 7 Ultimate x86 laptop saying that he can't log in with his account.
When he tries to log in it shows this message:
"The User Profile Service failed the logon. User profile cannot be loaded."
Now I've searched the internet and found a few articles how to fix this problem.
I receive error message: The user profile service failed the - Microsoft Community
You receive a "The User Profile Service failed the logon? error message

None of these worked. (I would like to restore the profile, not creating a new one.) I can create a second profile without any problem, but if I can I would like to save the current one.
I've looked into the event viewer and this is what I see for the problem:

Error, User Profile Service, 1500 eventID: Windows cannot log you on because your profile cannot be loaded. Details: Access is denied.

I've also checked how it all started:
This happened during a shutdown:
Warning, User Profile Service, 1530: Windows detected your registry file is still in use by other applications or services. Detail: 1 user registry handles leaked from <SID>.

After this during the first start:
Error, User Profile Service, 1508: Windows was unable to load the registry. Detail: The process cannot access the file because it is being used by another process. <Path-to-user-profile>\ntuser.dat

After this I get an 1502 error, from User Profile Service, basically with the same text. (Except this one is thrown by the User, while the previous one is thrown by the SYSTEM.)

(I see a few more Winlogon warnings, but those are just notification events.)

And after a restart it always shows the same problem, the one I wrote first.
I can't log in to the account even in Safe Mode, it creates a temporary profile.
Can anyone give me a few tips what could be the problem?
Thank you all!


My System SpecsSystem Spec
.
21 Aug 2014   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Marty, and welcome to Seven Forums.

The tutorial below may be able to help with this error. The "In Preparation" section at the top can help give you a few options to log on with to be able to do the tutorial.

User Profile Service failed the logon. User profile cannot be loaded.

Hope this helps for now,
Shawn
My System SpecsSystem Spec
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 "User profile service failed the logon" special case access denied




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