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Windows 7: why my files are attempting to delete automatically

30 Aug 2014   #1
raadcse

windows 7
 
 
why my files are attempting to delete automatically

my laptop's files and folders are attempting to delete automatically when i want to open any file or folder.may be it is caused by a virus.can anybody help me for this issue.


My System SpecsSystem Spec
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30 Aug 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

My System SpecsSystem Spec
30 Aug 2014   #3
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by raadcse View Post
my laptop's files and folders are attempting to delete automatically when i want to open any file or folder.may be it is caused by a virus.can anybody help me for this issue.

We need a lot more information here.

Are you stating you open the folder documents for example and once you do they disappear?

Are your files hidden somehow, possibly by malware?

Click then type in the search "folder options". Choose the top result. Click the View tab.

Under hidden files and folders, choose show hidden files, folders, and drives. Click ok.

Do they appear now?

____________________________________________________________________________________

I would also like you to do the following:

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

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