Explorer.exe randomly crashing


  1. Posts : 8
    Microsoft Windows 7 Ultimate 64-bit
       #1

    Explorer.exe randomly crashing


    Hi guys, I hope you can help me out here. Just this past week I have had some random reboots and Explorer.exe crashing. I have ran multiple virus and malware scans and nothing is showing up. I have checked my start up entries and processes and nothing looks abnormal. I also ran memtest 86 and it passed fine. This is the error I received.

    Problem signature:
    Problem Event Name: BEX64
    Application Name: Explorer.EXE
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d672ee4
    Fault Module Name: StackHash_fa09
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 00000000043c0fd8
    Exception Code: c0000005
    Exception Data: 0000000000000008
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033
    Additional Information 1: fa09
    Additional Information 2: fa0951fe220ff82bd28cc684441ac675
    Additional Information 3: 0871
    Additional Information 4: 08717296514a51e926c04503d38fda23
    Last edited by dave1977nj; 14 Sep 2014 at 00:01.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    1. Click Start
    2. In the search box, type cmd
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type sfc /scannow and hit enter.

    Report the output from the command window once it finishes.
      My Computer


  3. Posts : 8
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #3

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Please check in C:\Windows\Minidump. Are there any .dmp files present in that folder?
      My Computer


  5. Posts : 8
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #5

    Unfortunately there is no mini dump file or folder.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Please run HWInfo so we can look at the temperatures of the major components. Post a screen capture image of the temperatures please.

    HWiNFO, HWiNFO32/64 - Download
      My Computer


  7. Posts : 8
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #7

    Here are the screenshots from HWInfo
    Attached Thumbnails Attached Thumbnails Explorer.exe randomly crashing-1.jpg   Explorer.exe randomly crashing-2.jpg   Explorer.exe randomly crashing-3.jpg   Explorer.exe randomly crashing-5.jpg  
      My Computer


 

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