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Windows 7: Explorer.exe randomly crashing

13 Sep 2014   #1
dave1977nj

Microsoft Windows 7 Ultimate 64-bit
 
 
Explorer.exe randomly crashing

Hi guys, I hope you can help me out here. Just this past week I have had some random reboots and Explorer.exe crashing. I have ran multiple virus and malware scans and nothing is showing up. I have checked my start up entries and processes and nothing looks abnormal. I also ran memtest 86 and it passed fine. This is the error I received.

Problem signature:
Problem Event Name: BEX64
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: StackHash_fa09
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000043c0fd8
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: fa09
Additional Information 2: fa0951fe220ff82bd28cc684441ac675
Additional Information 3: 0871
Additional Information 4: 08717296514a51e926c04503d38fda23


My System SpecsSystem Spec
.
13 Sep 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.
My System SpecsSystem Spec
13 Sep 2014   #3
dave1977nj

Microsoft Windows 7 Ultimate 64-bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>
My System SpecsSystem Spec
.

14 Sep 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please check in C:\Windows\Minidump. Are there any .dmp files present in that folder?
My System SpecsSystem Spec
14 Sep 2014   #5
dave1977nj

Microsoft Windows 7 Ultimate 64-bit
 
 

Unfortunately there is no mini dump file or folder.
My System SpecsSystem Spec
14 Sep 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please run HWInfo so we can look at the temperatures of the major components. Post a screen capture image of the temperatures please.

HWiNFO, HWiNFO32/64 - Download
My System SpecsSystem Spec
14 Sep 2014   #7
dave1977nj

Microsoft Windows 7 Ultimate 64-bit
 
 

Here are the screenshots from HWInfo


Attached Thumbnails
Explorer.exe randomly crashing-1.jpg   Explorer.exe randomly crashing-2.jpg   Explorer.exe randomly crashing-3.jpg   Explorer.exe randomly crashing-5.jpg  
My System SpecsSystem Spec
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 Explorer.exe randomly crashing




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