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Windows 7: User profile service service failed the login

15 Sep 2014   #1
Yankeegirl

Windows 7
 
 
User profile service service failed the login

I am trying to login and am getting an error that says: user profile service service failed the login. User profile cannot be loaded. Anyone know why this would occur after years of the same password? I am totally locked out. Thanks for any help.


My System SpecsSystem Spec
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15 Sep 2014   #2
z3r010

 

It's quite a common fault, we have a tutorial to fix it here - User Profile Service failed the logon. User profile cannot be loaded.
My System SpecsSystem Spec
15 Sep 2014   #3
Yankeegirl

Windows 7
 
 

Hmmm this is a lot of info for a locked computer. I've restarted and logged off several times and get the same box for owner login - there is no option for admin or anything else. If I click on password reset it asks me to put in a disk that I created to reset passwords which is non-existent. I've also tried to hold down the windows and type r but that does nothing.
My System SpecsSystem Spec
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15 Sep 2014   #4
Brink

64-bit Windows 10 Pro
 
 

Hello Yankeegirl, and welcome to Seven Forums.

You may be able to use step 3 in the "In Preparation" section at the top of the tutorial to be able to enable the built-in Administrator at boot, log on to that account, and do the rest of the tutorial.
My System SpecsSystem Spec
15 Sep 2014   #5
Yankeegirl

Windows 7
 
 

I was able to access safe mode after shutting down several times. I tried the registry editor but under the profile list where the long line of characters are there is no error on the right only one that says temp.owner-PC.
My System SpecsSystem Spec
15 Sep 2014   #6
Brink

64-bit Windows 10 Pro
 
 

If you like, you could also do a system restore at boot using a restore point dated before you got this error to fix it.
My System SpecsSystem Spec
15 Sep 2014   #7
Yankeegirl

Windows 7
 
 

Thank you all! Brink, I did the system restore so I'm in - phew! But hopefully whatever caused the error won't return. Thank you again!
My System SpecsSystem Spec
15 Sep 2014   #8
Brink

64-bit Windows 10 Pro
 
 

You're most welcome. I'm happy to hear that you got it sorted.
My System SpecsSystem Spec
15 Sep 2014   #9
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Yankeegirl View Post
Thank you all! Brink, I did the system restore so I'm in - phew! But hopefully whatever caused the error won't return. Thank you again!
Make sure windows is up to date (windows update), and as a precaution scan a full scan with your antivirus software.
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