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Windows 7: Problem Steps Recorder not installed on computer

17 Sep 2014   #1
ilblissli

windows 7 ultimate x64 and windows 8 pro x64
 
 
Problem Steps Recorder not installed on computer

Good morning everyone,

I have a slight problem i haven't been able to search down a fix for.
I have an HP thin client computer on my desk at the moment that doesn't have PSR.exe
I'm wondering how i would go about getting that installed. I was under the impression it was part of every vanilla windows install. Is it a snap-in that i need to activate somewhere, or is there a link someone can provide to download it?

Thank you in advance for any assistance.


My System SpecsSystem Spec
.
17 Sep 2014   #2
Tookeri

Windows 7 Pro 32
 
 

Not sure if this would help if you can't even find the exe file:

Problem Steps Recorder - Enable or Disable
My System SpecsSystem Spec
17 Sep 2014   #3
ilblissli

windows 7 ultimate x64 and windows 8 pro x64
 
 

those are great steps, but you are right, it doesn't help without the executable. thank you though
My System SpecsSystem Spec
.

17 Sep 2014   #4
Brink

64-bit Windows 10 Pro
 
 

Hello ilblissli,

The executable should be at "C:\Windows\System32\psr.exe". If you don't have it, then run a SFC /SCANNOW command to see if it may be able to restore it.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
17 Sep 2014   #5
ilblissli

windows 7 ultimate x64 and windows 8 pro x64
 
 

got it now. thank you brink
My System SpecsSystem Spec
17 Sep 2014   #6
Brink

64-bit Windows 10 Pro
 
 

You're most welcome.
My System SpecsSystem Spec
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 Problem Steps Recorder not installed on computer




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