Problem Steps Recorder not installed on computer


  1. ilblissli
    Posts : 9
    windows 7 ultimate x64 and windows 8 pro x64
       New #1

    Problem Steps Recorder not installed on computer


    Good morning everyone,

    I have a slight problem i haven't been able to search down a fix for.
    I have an HP thin client computer on my desk at the moment that doesn't have PSR.exe
    I'm wondering how i would go about getting that installed. I was under the impression it was part of every vanilla windows install. Is it a snap-in that i need to activate somewhere, or is there a link someone can provide to download it?

    Thank you in advance for any assistance.
      My Computer
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  3. Tookeri
    Posts : 1,049
    Windows 7 Pro 32
       New #2

    Not sure if this would help if you can't even find the exe file:

    Problem Steps Recorder - Enable or Disable
      My Computer
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  4. ilblissli
    Posts : 9
    windows 7 ultimate x64 and windows 8 pro x64
    Thread Starter
       New #3

    those are great steps, but you are right, it doesn't help without the executable. thank you though
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  6. Brink
    Posts : 72,043
    64-bit Windows 11 Pro for Workstations
       New #4

    Hello ilblissli,

    The executable should be at "C:\Windows\System32\psr.exe". If you don't have it, then run a SFC /SCANNOW command to see if it may be able to restore it.

    SFC /SCANNOW Command - System File Checker
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  7. ilblissli
    Posts : 9
    windows 7 ultimate x64 and windows 8 pro x64
    Thread Starter
       New #5

    got it now. thank you brink
      My Computer
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  8. Brink
    Posts : 72,043
    64-bit Windows 11 Pro for Workstations
       New #6

    You're most welcome. :)
      My Computer
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