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Windows 7: Unexpected Shut Down and Restart frequently

02 Oct 2014   #1
MDK Koay

Windows 7 (64 bit)
 
 
Unexpected Shut Down and Restart frequently

Hi guys.

My Dell pc has shutdown and restart frequently almost every 10 minutes.
The problem message that i got after it restarts is as follows:-

"
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80082EF010
BCP2: FFFFF88010E3D044
BCP3: FFFFFFFFC000000D
BCP4: 0000000000000003
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\100314-17472-01.dmp
C:\Users\DELL\AppData\Local\Temp\WER-337024-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
"
Please help if anyone knows how to solve it. Big thanks.


My System SpecsSystem Spec
.
03 Oct 2014   #2
Kishiro

Windows 7 x64
 
 

Probably a hardware issue. BCCode 116 is typicly GPU issues. Download the latest gpu drivers for your model. Reset clock settings if you are overclocking. Also, for good measure, run MemTest to check if you have memory issues.
Memtest86+ - Advanced Memory Diagnostic Tool
My System SpecsSystem Spec
05 Oct 2014   #3
MDK Koay

Windows 7 (64 bit)
 
 

Thanks.
Have updated the GPU driver.
How t[\o check whether my clock setting is overclocked?
Which link from Memtest should i download?

Thanks for big help in advanced.
My System SpecsSystem Spec
.

05 Oct 2014   #4
Kishiro

Windows 7 x64
 
 

You're seemingly not overclocking. If you were, you'd know because you would had to consciously change the multiplier or frontside bus speed in BIOS (for the CPU), or changing the clock-speed of the GPU in the Display Control Panel settinngs (or flashing a modified gpu firmware). So don't worry about that.

If you have a DVD-Burner, I would suggest downloading this iso-file;
http://www.memtest.org/download/5.01...+-5.01.iso.zip
Use ImgBurn or another Burning software to burn a DVD. This will be a bootable disc, you can boot up on it and run the MemTest software without entering Windows. If you can run it for 24 hours without a reboot or error, you can conclude that the memory is ok.

But I do suspect that it is a hardware error with your GPU, it might be overheating, or is faulty. You should contact Dell if re-installation of the graphics driver does not help. Also, if it's an AMD or nVidia based graphics card, download the latest drivers from their web-pages, and not from Dell (which might have old drivers).
My System SpecsSystem Spec
06 Oct 2014   #5
MDK Koay

Windows 7 (64 bit)
 
 

Thanks for telling it's not overclocking issue, Kishiro. Will try out the memtest.
It's a Nvidia GPU and got the latest drivers from its website earlier.
By the way, if the GPU is overheating issue, does it mean that enhance the ventilation will solve the problem? It actually tends to shut down and restart unexpectedly after running about 1 hour, then recur about every 10 minutes.
My System SpecsSystem Spec
06 Oct 2014   #6
Kishiro

Windows 7 x64
 
 

You can download GPUTemp from GPU Temp to check the temperatures. Google the model of your gpu to find out what it's reccomended operating temperatures (and max load temps) are. Btw, are you doing some heavy gaming or 3D rendering when the computer restarts? or is it just restarting for no reason while browsing the web and the like?
My System SpecsSystem Spec
06 Oct 2014   #7
martinfrank

windows sp2 32 bit
 
 
RAM BOoster

Its the RAM playing up i feel when it cant take the load or if the processor gets heated up . I had the same problem and i couldn't find out what the problem was . Then i asked ERIC about it , And he repaired it for me , He owns a local business of sales and services . You can find him near Computer Systems Outlet
My System SpecsSystem Spec
15 Oct 2014   #8
MDK Koay

Windows 7 (64 bit)
 
 

Quote   Quote: Originally Posted by Kishiro View Post
Probably a hardware issue. BCCode 116 is typicly GPU issues. Download the latest gpu drivers for your model. Reset clock settings if you are overclocking. Also, for good measure, run MemTest to check if you have memory issues.
Memtest86+ - Advanced Memory Diagnostic Tool
Hi Kishiro, thanks a lot for your big help. My PC seems ok since you told me to update my GPU drivers.
No more unexpected shut down and restart again for the passed 7 days.

Thank you very much
My System SpecsSystem Spec
15 Oct 2014   #9
MDK Koay

Windows 7 (64 bit)
 
 

Quote   Quote: Originally Posted by Kishiro View Post
You can download GPUTemp from GPU Temp to check the temperatures. Google the model of your gpu to find out what it's reccomended operating temperatures (and max load temps) are. Btw, are you doing some heavy gaming or 3D rendering when the computer restarts? or is it just restarting for no reason while browsing the web and the like?
Nope. Normal usage only.
It was due to GPU driver update I think. It's ok after done the updates.
Btw, will try out GPUTemp too to check its temperature.
My System SpecsSystem Spec
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