computer unresponsive/freezing while 0% cpu and memory use

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  1. Posts : 9
    windows 7 professional 64bit
       #1

    computer unresponsive/freezing while 0% cpu and memory use


    so on october 1st ive started getting problems with all programs becoming unresponsive or very slow (especially when starting/closing them). since then ive used malwarebytes , microsot sec. essentials and Ccleaner to try to find any malware but it didnt fix the problem. i tried system restore and the problem stayed around. ive then tried to use 3 different microsoft fix-it tools (performance, maintenance and files). then i used disk cleanup and removed about 7gb of old windows update files and that has seemed to help a little, but i still get more hangtime on programs than before.
    programs relating to the internet seem to be especially prone to this, as skype and geforce experiance update seem to become completely unresponsive.
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Have you tried in safe mode? If that does not work, the problem may be the hard drive.
      My Computer


  3. Posts : 9
    windows 7 professional 64bit
    Thread Starter
       #3

    tried it and the issue is just as bad in safe mode.in fact it appears even worse, like before i did the disk cleanup in normal windows.
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    If you go to the website of the hard drive manufacturer you may be able to test the drive. That is my first thought. If may be that the drive is not large enough for all the software, etc that you installed. Can that be the problem?
      My Computer


  5. Posts : 9
    windows 7 professional 64bit
    Thread Starter
       #5

    i used the western digital data lifeguard diagnostics tool and when i try to test the drives it reports and error when testing
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    I can only advise based upon the information that I was given. There can be several causes for your problem, but I lean toward the hard drive. That is all that I can advise at this point.
      My Computer


  7. Posts : 9
    windows 7 professional 64bit
    Thread Starter
       #7

    the test only fails when i try to test drive C: , can you suggest some ways to check/test my drive for bad files or sectors?
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
       #8

    If you follow this tutorial, you can check your files. If it finds errors run it 3 times. If you have questions, just ask.
    SFC /SCANNOW Command - System File Checker
    You may want to defrag, too.
      My Computer


  9. Posts : 9
    windows 7 professional 64bit
    Thread Starter
       #9

    /scannow went through with a 100% integrity. but today after booting up the computer i noticed that microsoft security essentials have been deleted
      My Computer


  10. Posts : 1,992
    10 Pro x64
       #10

    Deleted as in not running or gone? Download malware bytes free and run it and see if it finds anything also run crystal disk info and see what it says your drives health is. Do disk info first.
    Attached Thumbnails Attached Thumbnails computer unresponsive/freezing while 0% cpu and memory use-trim.png  
      My Computer


 
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