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Windows 7: computer unresponsive/freezing while 0% cpu and memory use

04 Oct 2014   #1
xgladar

windows 7 professional 64bit
 
 
computer unresponsive/freezing while 0% cpu and memory use

so on october 1st ive started getting problems with all programs becoming unresponsive or very slow (especially when starting/closing them). since then ive used malwarebytes , microsot sec. essentials and Ccleaner to try to find any malware but it didnt fix the problem. i tried system restore and the problem stayed around. ive then tried to use 3 different microsoft fix-it tools (performance, maintenance and files). then i used disk cleanup and removed about 7gb of old windows update files and that has seemed to help a little, but i still get more hangtime on programs than before.
programs relating to the internet seem to be especially prone to this, as skype and geforce experiance update seem to become completely unresponsive.


My System SpecsSystem Spec
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04 Oct 2014   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Have you tried in safe mode? If that does not work, the problem may be the hard drive.
My System SpecsSystem Spec
04 Oct 2014   #3
xgladar

windows 7 professional 64bit
 
 

tried it and the issue is just as bad in safe mode.in fact it appears even worse, like before i did the disk cleanup in normal windows.
My System SpecsSystem Spec
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04 Oct 2014   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If you go to the website of the hard drive manufacturer you may be able to test the drive. That is my first thought. If may be that the drive is not large enough for all the software, etc that you installed. Can that be the problem?
My System SpecsSystem Spec
04 Oct 2014   #5
xgladar

windows 7 professional 64bit
 
 

i used the western digital data lifeguard diagnostics tool and when i try to test the drives it reports and error when testing
My System SpecsSystem Spec
04 Oct 2014   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I can only advise based upon the information that I was given. There can be several causes for your problem, but I lean toward the hard drive. That is all that I can advise at this point.
My System SpecsSystem Spec
04 Oct 2014   #7
xgladar

windows 7 professional 64bit
 
 

the test only fails when i try to test drive C: , can you suggest some ways to check/test my drive for bad files or sectors?
My System SpecsSystem Spec
04 Oct 2014   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If you follow this tutorial, you can check your files. If it finds errors run it 3 times. If you have questions, just ask.
SFC /SCANNOW Command - System File Checker
You may want to defrag, too.
My System SpecsSystem Spec
05 Oct 2014   #9
xgladar

windows 7 professional 64bit
 
 

/scannow went through with a 100% integrity. but today after booting up the computer i noticed that microsoft security essentials have been deleted
My System SpecsSystem Spec
05 Oct 2014   #10
rvcjew

7 Pro x64, 10 Pro x64
 
 

Deleted as in not running or gone? Download malware bytes free and run it and see if it finds anything also run crystal disk info and see what it says your drives health is. Do disk info first.


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