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Windows 7: no internet access and crashing applications (malware or csrss.exe)

08 Oct 2014   #11
andrew129260

Windows 10 Pro
 
 

since you paid for kapersky, call their support number. They will help you clean the threats on your system and get you back up and running. The whole point of paying for antivirus is to have that kind of support number that you can call for assistance.


My System SpecsSystem Spec
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08 Oct 2014   #12
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yep that's ok Andrew but if like me ( I have used KISS for the last five years on five machines) the support is anything like out here then good luck with that one. The forum either local or international is also very very slow at answering and I sometimes wonder re the local blokes whether they really are on the ball as they make out.

But I suppose Prakhar might get lucky as I cannot remember without going all the way back if he has paid for KISS - the rescue disk is free as is a lot of their varied free scanners.
My System SpecsSystem Spec
10 Oct 2014   #13
prakhar

Windows 7 Home Premium x64
 
 

Hi! I have just now started reinstalling windows (fresh install from the dvd and not factory reset). While installing i came across a partition manager or something with following partition details:-
Disk 0 partition 0 100mb system
Disk 0 partition 1 421gb primary

So i formated the primary partition and am currently installing windows on the same. I chose to leave the system partition as it is. Is that OK? I mean that partition does not have anything to do with the malware infection right?
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10 Oct 2014   #14
prakhar

Windows 7 Home Premium x64
 
 

Installation is complete! I formatted the system reserve partition as well and now the system is running smooth as new.
My System SpecsSystem Spec
10 Oct 2014   #15
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate sorry late reply I was going to say the other partition would need formatting as the OS install would just take it over.

Now a couple of things now you are good as new is to do this
Registry - Backup and Restore I do after a clean install so that you have the complete original registry saved and this
Imaging with free Macrium I do this a on regular weekly basis and it saves a lot of grief should the system crash.

One last thing once you are up and running as you want you ay lie to try some of the tips in this
Optimize Windows 7

Good luck and I have to say you have done well!!
My System SpecsSystem Spec
11 Oct 2014   #16
prakhar

Windows 7 Home Premium x64
 
 

Thanks mate
My System SpecsSystem Spec
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 no internet access and crashing applications (malware or csrss.exe)




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