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Windows 7: Windows Startup Repair query

06 Jun 2015   #241
RedLad

Windows 7 Ultimate x64
 
 

Thanks, that worked
So now I can see my F Drive, the 4TB HDD. I'm going to move the user folders like Greg mentioned above.
Then, I will attempt to install Max and hopefully it puts its required document files in the moved documents folder, otherwise I will loose my mind! I'll post an update when I can.


My System SpecsSystem Spec
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06 Jun 2015   #242
GokAy

Windows 7 Ultimate x64 SP1
 
 

If that fails again, we will try the linking method.
My System SpecsSystem Spec
06 Jun 2015   #243
RedLad

Windows 7 Ultimate x64
 
 

Hi, OK so the moved folders seems to have worked with Max 2012, I just wanted to install that version first as it was rock solid for me in the past. But, when it starts, if I click on anything, it crashes. So I installed the service pack 2 for Max. Now, I can open material editor, but it looks like the image attached. GokAy I think you are familiar with 3ds Max are you? This is very strange and very disappointing. Any ideas? Should I maybe install this from the Dell drivers site - nVIDIA 340.66 Driver supporting Windows 7 (64-bit), Windows 8 (64-bit), and Windows 8.1 (64-bit). Even when I hit render a blank scene upon startup - it crashes. Screebgrab of material editor:


Attached Images
Windows Startup Repair query-3ds_max_material_editor.jpg 
My System SpecsSystem Spec
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06 Jun 2015   #244
gregrocker

 

Compare the Display and chipset drivers you have now with the latest on Dell's Support Downloads site for your Service tag #.
My System SpecsSystem Spec
08 Jun 2015   #245
RedLad

Windows 7 Ultimate x64
 
 

It tell me in my device manager that the display adapter is the most up to date and also for the chipset (Intel C610 series) I have added screenshots of my device manager for other devices and USB Controllers.

Also, I notice a driver on the Dell site that is 111 MB - it's called Intel Management Engine Components Installer Driver (Chipset_Driver_KTGFH_WN_10.0.2.1000_A00.EXE). Maybe I should install this?

Another thing that is insanely annoying is the keyboard turning off after every minute or so. Would installing this driver possibly fix this? Under 'Mouse, Keyboard & Input Devices (2 files)' there is:
1. Dell PCIe Serial Card Driver for Win8.1 64 bit
Input_Driver_X7PM4_WN_1.2.426.2014_A00.EXE

2. Dell USB Smartcard Keyboard Driver
IO_LOGI_W82_W84_A00_Setup-MC8V1_ZPE.exe


Attached Images
Windows Startup Repair query-other_devices.jpg Windows Startup Repair query-usb_controllers.jpg 
My System SpecsSystem Spec
08 Jun 2015   #246
gregrocker

 

Yes, try installing the Mgmt Engine drivers .

Did you compare the Display driver installed with the latest on the Dell Downloads webpage? All that Latest Driver message means is that there isn't a newer one in Windows Update, which is not the only source.

Is this a USB keyboard? That driver seems to be for a USB keyboard. You can still try installing it. You can also trace the keyboard Hardware Identification to see if Dell lists the specific driver for the device, google for it or ask back here for help.
My System SpecsSystem Spec
09 Jun 2015   #247
RedLad

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Yes, try installing the Mgmt Engine drivers .

Did you compare the Display driver installed with the latest on the Dell Downloads webpage? All that Latest Driver message means is that there isn't a newer one in Windows Update, which is not the only source.

Is this a USB keyboard? That driver seems to be for a USB keyboard. You can still try installing it. You can also trace the keyboard Hardware Identification to see if Dell lists the specific driver for the device, google for it or ask back here for help.
OK, I will try that. When I go to the properties of my display driver, it says it is version is 9.18.13.4752
On the Dell site, the only NVIDIA labelled one is called "nVIDIA 340.66 Driver supporting Windows 7 (64-bit), Windows 8 (64-bit), and Windows 8.1 (64-bit). Video_Driver_H3KDT_WN_9.18.13.4066_A00.EXE

Should that actually be installed also?

The keyboard is USB yeah and also the mouse. I do have another USB keyboard and was getting the same problem with that. But I haven't tested that other one since the reinstall.
My System SpecsSystem Spec
09 Jun 2015   #248
gregrocker

 

Where did the installed display adapter come from? It's newer than the Dell driver but I'd try them both.

I'd also try the keyboard driver then if necessary other keyboard.

Try to pinpoint when the install worked fine then what made it decline.
My System SpecsSystem Spec
13 Jun 2015   #249
RedLad

Windows 7 Ultimate x64
 
 

Hi,

I just want to give an update on my PC. Dell have agreed to send me a replacement SSD. They want me to return this current one. So once I have it to a level I am happy with with all my programs and tools installed, I plan to create the system image with Macrium then use that to load onto the new SSD.

That's the best thing do do right? Just to save me installing programs again and having to do the Windows Updates again. If it's not the best way forward, I have no problem just doing the fresh install again on the new SSD.

Hi Grey, the installed display adapter got installed with the Windows Updates. The install worked fine, even whey I got the PC this thing was happening with the keyboard cutting out after a minute or so. It's not something that has just happened all of a sudden.

I will try the keyboard driver
My System SpecsSystem Spec
13 Jun 2015   #250
gregrocker

 

Did Dell have you run tests to determine the SSD needs replacing? What exactly is the RMA based upon?
My System SpecsSystem Spec
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