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Windows 7: Comp started freezing, but not crashing. No error message.

25 Oct 2014   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Vort View Post
I ran Intel's HD Diagnostic per the Troubleshooting page. It says my firmware is up to date with the latest firmware of that release of the Diagnostic Tool. Ran a full Diagnostic Scan and found no errors. Ran the Optimizer and it says my drive is optimized. I cannot change ports or SATA cables because it's a laptop. Not sure if there's anything I missed there, but I'm open to try if there is. I went out to the store and got some blank CDs so I can run the Memtest.
Well, I will not ask you to open a laptop, coz it may violet the warranty.

But you may enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.


My System SpecsSystem Spec
.
25 Oct 2014   #12
Vort

Windows 7 Home Premium 64 Bit
 
 

Yeah, your post epitomizes the definition of rude. I've been working through the steps and posting updates. Your comment serves no purpose except to provoke an argument. I used the removal tool and downloaded MSE but I couldn't install MSE in Safe Mode, and haven't yet tried to install in Normal Mode because I'm running the MemTest from the boot disk. Again I appreciate the help. Can we please de-escalate?
My System SpecsSystem Spec
25 Oct 2014   #13
Vort

Windows 7 Home Premium 64 Bit
 
 

Should I abort the MemTest86 and check these other things first?
My System SpecsSystem Spec
.

25 Oct 2014   #14
gregrocker

 

You may not talk that way to me or anyone else here ever. We are providing you with hundreds of dollars of free support. If you want to act in any way except appreciative then take it to a shop and actually pay that amount.

It is a small price to ask that you complete all steps especially when we will help you get them done, and we will stick with the case until it is resolved no matter what it takes - as we do dozens of times per day, proven in tens of thousands of cases which have made this the top tech forums in web history.

You can run the memtest overnight to really stress RAM. Reboot to install MSE now and complete the other steps while testing performance.
My System SpecsSystem Spec
25 Oct 2014   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Vort View Post
Should I abort the MemTest86 and check these other things first?
If you are running memtest86+, complete 8 consecutive passes. Memtest86 and memtest86+ are different, and memtest86 is an inferior tool.

You need to do the RAM test, because it can cause any sort of issue there.

If it found errors, you need to replace the RAM.

If no error is found, continue with other things including driver verifier.
My System SpecsSystem Spec
25 Oct 2014   #16
Vort

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
You may not talk that way to me or anyone else here ever. We are providing you with hundreds of dollars of free support. If you want to act in any way except appreciative then take it to a shop and actually pay that amount.

It is a small price to ask that you complete all steps especially when we will help you get them done, and we will stick with the case until it is resolved no matter what it takes - as we do dozens of times per day, proven in tens of thousands of cases which have made this the top tech forums in web history.

You can run the memtest overnight to really stress RAM. Reboot to install MSE now.
I don't understand your level of aggression. I'm sorry I pointed out that I perceived your response to be rude. I am not being disrespectful to you, I'm merely trying to work with you, and I appreciate your guidance. I'm feeling aggression in every one of your posts. Can we please PLEASE de-escalate. I don't want to negatively impact your day or your mood, as I realize this is assistance you are providing out of compassion. Please understand I am in no way trying to disrespect you with this post, I am merely trying to get us back to a place where we can work together. I have cancelled the MemTest, uninstalled AVG using the tool, and installed MSE, however the update is failing with an error code 0x80004004 "The definition updates couldn't be installed. Please try again later." I tried in both normal mode and went back to safe mode with networking. My internet connection is working as I was able to load web pages in safe mode, but the MSE update won't install.
My System SpecsSystem Spec
25 Oct 2014   #17
gregrocker

 

In re-reading the thread I can see I might have misused the term "attitude" to express what I felt to be a lack of thoroughness. What I wanted to stress is that there can be no skipped steps, or anything else that backtracks from utter thoroughness to do the necessary troubleshooting. I should have made it clear that I was here to help you get the steps done so that skipping any is unnecessary.
My System SpecsSystem Spec
25 Oct 2014   #18
Vort

Windows 7 Home Premium 64 Bit
 
 

Something just popped up, not sure if it's from the initial cause or something I've done since. This is the first time I've seen this or any other error message pop up.

wermgr.exe Application Error
The instruction at 0x77365bce referenced memory at 0x025c90dc. The memory could not be written.
My System SpecsSystem Spec
25 Oct 2014   #19
Vort

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
In re-reading the thread I can see I might have misused the term "attitude" to express what I felt to be a lack of thoroughness. What I wanted to stress is that there can be no skipped steps, or anything else that backtracks from utter thoroughness to do the necessary troubleshooting. I should have made it clear that I was here to help you get the steps done so that skipping any is unnecessary.

My friend Arc who is possibly the top crash analyst in the world has agreed to help you through to completion as long as there is cooperation.
Thank you sir, and I'm really sorry we got off on the wrong foot. I apologize for coming off as cavalier about it all. Where should I pick up from?
My System SpecsSystem Spec
25 Oct 2014   #20
gregrocker

 

Type services.msc in Start Search box to open Services. Is Windows Error Reporting Service running? Set to Automatic.

It can be damaged by running a Registry Cleaner or in the malware removal process. Have you used a Registry Cleaner, all of which are death to Win7 except CCleaner? Try running SFC /SCANNOW Command - System File Checker again.

There is also a fix that worked here: Solved: wermgr.exe / werfault.exe Application Error - Tech Support Guy. Note that disabling the Error Message service should only be a troubleshooting step to see if error and issues goes away. There still needs to be an underlying fix, one to try is found in the link in thread.

I think testing the RAM overnight to stress if you have not done that yet it is a good idea.
My System SpecsSystem Spec
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 Comp started freezing, but not crashing. No error message.




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