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Windows 7: Comp started freezing, but not crashing. No error message.

06 Nov 2014   #61
Vort

Windows 7 Home Premium 64 Bit
 
 

I can't find the program you mention. Are you sure it's by Irfan? Google finds a few DriverView programs, but none of them from that publisher. Just don't want to get the wrong program.


My System SpecsSystem Spec
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06 Nov 2014   #62
gregrocker

 

My System SpecsSystem Spec
08 Nov 2014   #63
Vort

Windows 7 Home Premium 64 Bit
 
 

In trying to isolate the problem I reinstalled (again). Installed network driver, ran windows update and ONLY installed Important updates, no optional ones. Aside from that I installed NVidia driver and League of Legends. Nothing else. It ran well for a few hours, was able to play a few games of League of Legends, left comp running another few hours, then played another game of League of Legends and the problem recurred around the middle of the game. I promptly loaded DriverView and googled all of the things listed, all of them reference BSoD if there's an error with the driver, but I haven't had any BSoD. Here is a copy paste of what's in there.

amdxata.sys 00000000`0106D000 00000000`01078000 0x0000b000 1 24 System Driver Storage Filter Driver 1.1.2.5 Advanced Micro Devices Storage Filter Driver 11/20/2010 7:23:47 PM 11/20/2010 7:23:47 PM C:\Windows\system32\drivers\amdxata.sys A amdxata
ATMFD.DLL 00000000`008E0000 00000000`00941000 0x00061000 1 143 Driver Windows NT OpenType/Type 1 Font Driver 5.1.2.238 Adobe Systems Incorporated Adobe Type Manager 6/5/2013 7:30:53 PM 11/7/2014 11:19:48 AM C:\Windows\System32\ATMFD.DLL A
bflwfx64.sys 00000000`048A7000 00000000`04B02000 0x0025b000 1 64 Network Driver Qualcomm Atheros Bandwidth Control Filter Driver 4.0.3.19 Qualcomm Atheros, Inc. Qualcomm Atheros Bandwidth Control 10/16/2014 5:23:24 PM 10/16/2014 5:23:24 PM C:\Windows\system32\DRIVERS\bflwfx64.sys A BfLwf Qualcomm Atheros Bandwidth Control
dump_dumpata.sys 00000000`019EC000 00000000`019F8000 0x0000c000 2 113 Unknown N/A N/A C:\Windows\System32\Drivers\dump_dumpata.sys
dump_dumpfve.sys 00000000`0188C000 00000000`0189F000 0x00013000 1 115 Unknown N/A N/A C:\Windows\System32\Drivers\dump_dumpfve.sys
dump_msahci.sys 00000000`01800000 00000000`0180B000 0x0000b000 1 114 Unknown N/A N/A C:\Windows\System32\Drivers\dump_msahci.sys
e22w7x64.sys 00000000`045AB000 00000000`045CD000 0x00022000 1 82 Network Driver Killer e2200 PCI-E Gigabit Ethernet Controller 8.1.0.23 Qualcomm Atheros, Inc. Killer e2200 PCI-E Gigabit Ethernet Controller 3/27/2014 10:29:52 AM 3/27/2014 10:29:52 AM C:\Windows\system32\DRIVERS\e22w7x64.sys A Ke2200 NDIS Miniport Driver for Killer e2201/e2202 PCI-E Ethernet Controller
igdkmd64.sys 00000000`04C36000 00000000`04FF5000 0x003bf000 1 78 Display Driver Intel Graphics Kernel Mode Driver 10.18.10.3958 Intel Corporation Intel HD Graphics Drivers for Windows 8(R) 10/1/2014 7:54:16 PM 10/1/2014 7:54:16 PM C:\Windows\system32\DRIVERS\igdkmd64.sys A igfx
nvlddmkm.sys 00000000`0F0C6000 00000000`0FDA2000 0x00cdc000 1 75 Display Driver NVIDIA Windows Kernel Mode Driver, Version 344.60 9.18.13.4460 NVIDIA Corporation NVIDIA Windows Kernel Mode Driver, Version 344.60 10/29/2014 8:53:26 PM 11/7/2014 1:01:37 PM C:\Windows\system32\DRIVERS\nvlddmkm.sys A nvlddmkm
nvpciflt.sys 00000000`015E1000 00000000`015EC000 0x0000b000 1 41 System Driver NVIDIA Windows Kernel Mode Driver, Version 344.60 9.18.13.4460 NVIDIA Corporation NVIDIA Windows Kernel Mode Driver, Version 344.60 10/29/2014 8:53:26 PM 11/7/2014 1:01:37 PM C:\Windows\system32\DRIVERS\nvpciflt.sys A nvpciflt
NvStreamKms.sys 00000000`099E9000 00000000`099F3000 0x0000a000 1 141 System Driver Nvidia Streaming Kernel Service 1.0.0.0 NVIDIA Corporation Nvidia Streaming Kernel Service 10/3/2014 10:36:51 PM 11/7/2014 1:02:08 PM C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamKms.sys A NvStreamKms NvStreamKms
nvvad64v.sys 00000000`0F0B5000 00000000`0F0C2000 0x0000d000 1 101 Sound Driver NVIDIA Virtual Audio Driver 1.2.25.0 NVIDIA Corporation NVIDIA Virtual Audio Driver 9/4/2014 11:14:38 AM 11/7/2014 1:01:37 PM C:\Windows\system32\drivers\nvvad64v.sys A nvvad_WaveExtensible NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
secdrv.SYS 00000000`095E5000 00000000`095F0000 0x0000b000 1 135 System Driver Macrovision SECURITY Driver 4.3.86.0 Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K. Macrovision SECURITY Driver 6/10/2009 12:37:19 PM 7/13/2009 6:36:07 PM C:\Windows\System32\Drivers\secdrv.SYS A
My System SpecsSystem Spec
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08 Nov 2014   #64
gregrocker

 

I don't understand why you have a Windows 8 Intel Display driver installed? Did this come in via Windows Update? Have you seen it before? Find the correct Win7 driver for this device on the PC or Device's Support Downloads webpage.

There's also what appears to be an Nvidia display driver which likely is part of the chipset. Refresh my memory: Do you have both onboard graphics chip and video card? Are they switchable or can you choose between them in BIOS; if so try one at a time. Either way I don't think your Intel should have a Win8 driver which may be a problem, so try the Win7 driver.

Then try running with that change to see if it resolves the problem.

What drivers are are still missing in Device Manager? In the past did you install the full Nvidia chipset package?

What drivers are queued under Optional Updates when you Check for Updates? There are also likely performance patches there that may be needed. I would go ahead and install them since the problem already exists without them.
My System SpecsSystem Spec
08 Nov 2014   #65
Vort

Windows 7 Home Premium 64 Bit
 
 

The Intel driver came via Windows Update, yes. I'll investigate the win8 driver issue, but it came with an Important Update so even if I change it, Windows will prob want to change it back. Also, from what I've read, the Intel HD Graphics is onboard, part of the mobile i7 processor, which seemed odd to me as I've always heard of onboard graphics being part of the motherboard, not the CPU, but when I looked at replacing it, that's what I found. Again, from what I've read, the NVidia Geforce GTX 670M card runs through the Intel HD as a go-between/bus when running games.

I've never touched anything in the BIOS aside from Boot Priority when I was booting from a USB to reinstall Windows. There are a few drivers missing in Device Manager, but I was keeping them out of the equation since the problem occurs with or without them and I was trying to install as few things as possible. I'll load them up though.

As far as Optional Updates, there don't appear to be any drivers remaining, there's an update for .NET Framework, update for Kernel-Mode Driver Framework, and then selveral Update for Windows 7 for x64 based Systems. Dumb question, maybe, but is there any diagnostic value in attempting to load 32bit windows 7, instead of 64bit? Or attempting to load a copy of windows 8 to see if the problem persists there?
My System SpecsSystem Spec
08 Nov 2014   #66
gregrocker

 

You can always uninstall, Roll back, select from all previous drivers from the Driver tab in Dev Mgr. If you uninstall an Update you can Hide it when it is offered next.

You can install Windows 8 or if you don't own a copy try a Dual Boot with Clean Install Windows 10 Technical Preview
which I've been using for several weeks now and is remarkably stable with an actual Start Menu but using Windows 8.1 drivers. But I'd only install it on a test partition as a trial, although if you like it as much as I did you may never go back to the other.

I'd only install 32 bit if you have 3gb or less RAM.

Please fill in your System Specs in bottom left corner as its annoying to have to go back to try to see your specs and others won't help you because of it.

Go to the Support Downloads webpage for your model PC or Intel display device to try the latest Win7 driver.
My System SpecsSystem Spec
08 Nov 2014   #67
Faladu

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

Would OP running two Network devices at the same time on that laptop be a factor?

Taken from the SystemInfo.txt showing two active IP addresses from a router: (- my bold # addons 8))

Network Card(s): 4 NIC(s) Installed.
[01]: Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.2 #1
[02]: fe80::5d76:5a86:aee3:5eea
[02]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 5
Status: Media disconnected
[03]: Intel(R) Centrino(R) Ultimate-N 6300 AGN
Connection Name: Wireless Network Connection 4
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.3 #2
[02]: fe80::5942:f710:92d4:d6a3
[04]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 6
Status: Media disconnected

I would disable #2 in device manager and/or disable in the BIOS settings and reboot.
If totally off due to no experience with the Killer, let me know that please. 8)
My System SpecsSystem Spec
08 Nov 2014   #68
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

I skimmed the thread. Don;t know if I can help but will have a look. I started with at a look through the dxdiag report you were kind enough to provide at the top of the thread

1. Dxdiag shows these system specs, correct?
> Computer: MSI_NB CZ-17
> OS: Win 7 x64 SP1
> 8GB Memory
> Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs)

2. I also see your Intel graphics card and the driver installed
> Card: Intel(R) HD Graphics 4000
> Driver Version: 9.17.10.2867
> Driver Date: 10/10/2012
At one point you said you were running the latest Intel Driver. Did you update it since the dxdiag report Not sure the driver shown is the latest. But in any case, we'll get back to all that. Moving along...

3. Dxdiag also shows your "System Devices"
> Tells me your m/b is based on an Intel Chipset
> I can see your Intel Graphics 4000 listed again (which i'd expect to see listed again)
> But what threw me at first was also seeing an NVIDIA graphics card on the bus!
Code:
     Name: NVIDIA GeForce GTX 670M
Device ID: PCI\VEN_10DE&DEV_1213&SUBSYS_10CB1462&REV_A1\4&5435C8C&0&0008
That's another reason i like these forums. I'm always learning new things myself You have a "hybrid" graphics engine on your laptop. Your laptop has TWO graphics cards at its disposal you can dynamically choose: the Intel card is for basic display use/low power consumption, the NVIDIA is for higher res games and video, 3D, etc. but needs more power when you use it

From what i read, you should have a method to choose which graphics card to use? And Nvidia supplies a notification of which one is in use? Are you aware of how to choose? How to confirm which graphics card is running? Will need to know which is running when doing a test

Let's start with a look at the driver packages on your machine (along with their version #s). Run DoubleDriver
> Click Backup then Scan Current System. Click Select->All, then Save as a text file and upload to next post
My System SpecsSystem Spec
08 Nov 2014   #69
Vort

Windows 7 Home Premium 64 Bit
 
 

I've done multiple win7 reinstalls since that DxDiag was posted. Let me know if you'd like a new one at any time. Here's the save from DoubleDriver. I'm strongly considering Greg's suggestion of trying out Win10.

Also on the topic of switching between the two... I assume that Intel HD is the primary, but when opening games I have the option to choose which one I use. The NVidia is set to default for games, and I assume fires up every time I load one.


Attached Files
File Type: txt DriverList.txt (19.1 KB, 1 views)
My System SpecsSystem Spec
08 Nov 2014   #70
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

fyi... I opened the file and searched for Display (to find the display driver packages). Here's what's there
Code:
  < Intel(R) HD Graphics 4000 >

    Version:			10.18.10.3958
    Date:			9-30-2014
    Provider:			Intel Corporation
    Class:			Display
    Setup Information:		oem4.inf
    Setup Section:		iIVBM_w7
    Hardware ID:		pci\ven_8086&dev_0166

  < NVIDIA GeForce GTX 670M >

    Version:			9.18.13.4460
    Date:			10-29-2014
    Provider:			NVIDIA
    Class:			Display
    Setup Information:		oem5.inf
    Setup Section:		Section036
    Hardware ID:		pci\ven_10de&dev_1213&subsys_10cb1462
A couple questions before I go off and look further at the data
1) Do you know how to switch between the two graphics cards?
2) Forgive me for not re-reading the thread, but did you indicate which card was active when you ran the tests?
3) If not, i would repeat and make sure that you're using the NVIDIA card when running the games. And see if you're having any problem when just doing normal (non-hi res, fast speed) when using the INTEL card

/* EDIT */
Ooops. I see you already added info to your post. I THINK (just from reading) that Nvidia may have a notification icon among the icons in bottom right of your screen. (You may have to click the little upward triangle to see all the icons there) Left and/or right click the Nvidia icon (i forget). Does it confirm which grapic card is in use? And is what you're expecting?

/* EDIT2 */
Hmmm... Did you download any drivers from your computer maker's support site? i just noticed the only driver from INTEL, itself, is the display driver. Were there any chipset drivers on your computer vendor's support site? If so, did you install them? If not, install them now from their site. See if any change.

After that, you can also try the Intel Driver Update Tool. Right now the chipset is using the MS generic drivers. Don't know if that's correct or not.
My System SpecsSystem Spec
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 Comp started freezing, but not crashing. No error message.




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