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Windows 7: Comp started freezing, but not crashing. No error message.

08 Nov 2014   #71
gregrocker

 

The switchable graphics controls are most likely on the Nvidia Control Panel which may be a tab on its driver in Device Manager, have its own listing in Control Panel, or under Control Panel>Display.


My System SpecsSystem Spec
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09 Nov 2014   #72
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Uh-Oh!

Let's continue on our current path for now.. but it seems like freezing during gaming has been a prior complaint for your machine

HERE's a link that googles search terms MSI_NB CZ-17 intel nvidia problem freeze

Back to business....
Quote   Quote: Originally Posted by ComputerGeek View Post
/* EDIT2 */
Hmmm... Did you download any drivers from your computer maker's support site? i just noticed the only driver from INTEL, itself, is the display driver. Were there any chipset drivers on your computer vendor's support site? If so, did you install them? If not, install them now from their site. See if any change.

After that, you can also try the Intel Driver Update Tool. Right now the chipset is using the MS generic drivers. Don't know if that's correct or not.
It looks like your computer is from iBUYPOWER. Their support site is HERE. You're currently running with MS generic chipset drivers. iBUYPOWER's support site includes INTEL chipset driver. I downloaded and inspected the file. It's v9.3.0.1019, dated December 06 2011.

1. Around when did you buy the computer?
2. Did you ever download drivers from their site or did you use the ones it came with?
3. Were things running well for some time before the problem started? (approx for how long?) I'm curious if things ever worked well? Or if the problem may have started after a Windows Update updated a driver.

For now, let's stick to my original plan. i.e. Install the original Intel drivers from their web site. Try your machine. If problem persists, run the Intel Update Tool to get the latest version. I'll look at the nVidia drivers sometime tomorrow. (Don't change them for now)
My System SpecsSystem Spec
09 Nov 2014   #73
Vort

Windows 7 Home Premium 64 Bit
 
 

I have installed them in the past. I followed gregrocker's Clean Reinstall and got all the drivers from Windows Update and off the iBUYPOWER website, but the problem recurred. I did another Clean Reinstall but only loaded bare minimum to see if the problem occurred before loading them (since I'd already seen it occur after loading them). The problem still occurred without them, just like it did with. The thing that boggles my mind is that I would expect this to be a hardware issue, but I'd also expect a hardware issue to be constant. This doesn't seem constant.

Edit: Sorry I failed to answer a few of the questions. Bought the computer around XMas 2012, 2 years ago. For a long time I had zero issues with the drivers it came with and updating some of them on my own (like the NVidia) but I didn't grab "new" ones from the website. I will install the rest of the drivers, but like I said, the problem has occurred with them, and without.
My System SpecsSystem Spec
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09 Nov 2014   #74
Vort

Windows 7 Home Premium 64 Bit
 
 

Reinstalled all the drivers. Problem persisted. Ran Intel Update Tool and updated to latest version of drivers but no change. Here is new DoubleDriver file.


Attached Files
File Type: txt DriverList2.txt (22.5 KB, 2 views)
My System SpecsSystem Spec
09 Nov 2014   #75
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quick question before I'm out for most rest of the day

1. You probably thought of this already, to be sure:
> I understand the problem only (or mostly?) happens while gaming?
2> You have a laptop. Make sure you are always plugged into AC (not relying on battery) when testing. The nVidia chip requires more power

2. I'm impressed with all the work you've done to date and all the permutations of variables you've trying when testing. You said you once tested "bare min" installation - Did that include a test scenario where you ran a test with ONLY the original drivers (from the support site) on the machine. I'm not suggesting you do that next. I'm just asking to know that data point.
My System SpecsSystem Spec
09 Nov 2014   #76
gregrocker

 

Have you tried running with a boot disk to see if the problem occurs, which would rule out the OS, software and even the HD if you unplug it? Peppermint3 - Create Live CD/DVD/USB To Use For Emergency Backup - Windows 7 Forums

We have another switchable graphics case working right now that resolved its issues by disabling the Nvidia card which also provides the switchable graphics controls and technology.
My System SpecsSystem Spec
09 Nov 2014   #77
Vort

Windows 7 Home Premium 64 Bit
 
 

@ComputerGeek The problem first manifested while gaming, but occurs outside of games too. I use the laptop primarily for gaming, but other general computer needs as well (browsing, writing, etc). The power is not a factor in this, as it is always plugged in. When it was working well, it being unplugged did result in a drop in framerate during gaming, but this is different.

With regards to the bare minimum I was referring to, that was Windows Update "Important" updates only, Networking Adapter driver for internet, NVidia driver, and Intel HD Graphics driver and League of Legends to play around with while waiting for the problem to manifest, which it did, but not immediately. It always seems that doing a Windows Reinstall gives me a few minutes/hours of time before the problem recurs, but restoring to a System Image does not fix the problem.

I have not yet done a run with ONLY the drivers from the support site (I've always done Windows Updates as well).

@gregrocker I have not tried the Boot Disk yet, but will if you think I should. As far as unplugging the graphics adapter, I'm not sure I know how unless you mean a setting to "unplug" it as opposed to physically unplugging it. I've built desktops before and know the insides of them, how/what to unplug in them, but I've never opened up my laptop to poke around in it. I'm not familiar with it's insides.
My System SpecsSystem Spec
09 Nov 2014   #78
gregrocker

 

You can disable Nvidia Display Adapter in Device Manager on the Driver tab.
My System SpecsSystem Spec
09 Nov 2014   #79
Vort

Windows 7 Home Premium 64 Bit
 
 

Ahh yes, I can do that no problem, but that would be similar to when I just didn't install the driver, correct? Should I just be looking to see if the issue clears up immediately, or any other effects I should be looking for?
My System SpecsSystem Spec
09 Nov 2014   #80
gregrocker

 

Uninstall leaves it in a searching state. Disable is as though it doesn't exist and since the Switchable controls are normally on Nvidia it shouldn't be called. You'll have to see what performance is like on your model.

Normally Switchable graphics kick in a higher-performing GPU when demand rises in gaming, so the onboard may be too weak for all purposes.

Your model may be different though so I'd read your Manual for any reference to it, check the Specs for the exact type of Switchable you have, then read about it on its Support pages.
My System SpecsSystem Spec
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 Comp started freezing, but not crashing. No error message.




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