New
#1
"Switch User" results in black screen
I'm running a generic Acer laptop, Windows 7 home premium, Fresh Install about 6 months ago. I am now working from home and had to create a "work" profile (call it profile-2), I just created a secondary profile, and named it "work", there is nothing really special about it other than I had to install some proprietary software in order to access the company website, along with modifying a few settings to allow access through firewall, UAC, etc...(however, this software/settings will work for all profiles, it is not profile specific). Now If I am in my "normal" profile (profile-1), and I go to Start>> Switch User, the pc pauses that profile, and gives me the screen with all the user profiles. However, if I am in profile-2, and Start>>Switch User, it results in a black screen, which requires me to hold power button and do a hard shut-down, and restart, also clicking shutdown from profile-2 ends the same way, stuck on black screen requiring hard-shutdown.
It only happens when in profile-2, profile-1 works perfect in every way Windows can. I know it has something to do with the company software/settings, and that might require me to access the company help desk, but that is such a pain, and I figure I'm not the first person to have this problem, so I thought I would give you guys a shot at solving it first. So if anyone has any ideas, or if you need more information please let me know.
Thanks in advance.