Mystery dialog boxes on desktop


  1. jonmal
    Posts : 16
    Windows 7
       New #1

    Mystery dialog boxes on desktop


    Over the last few weeks blank dialog boxes pop up on my desktop. They can only be dismissed by clicking on one or other of the buttons. The close box (top right) does nothing. Bitdefender and Malwarebytes show my system clean but I worry something is not right with this.
    I have attached a screenshot.

    Any help appreciated.

    John
    Attached Thumbnails Attached Thumbnails Mystery dialog boxes on desktop-mysterybox.jpg  
      My Computer
    Quote Quote

  3. Tookeri
    Posts : 1,049
    Windows 7 Pro 32
       New #2

    To find out what program/process the window belong to see this: Using Process Explorer's Find Window's Process - YouTube

    Process Explorer can be downloaded from here: Process Explorer
      My Computer
    Quote Quote

  4. jonmal
    Posts : 16
    Windows 7
    Thread Starter
       New #3

    Please tell me if I've got this right.
    Wait for a box to pop up and then drag over it with the Find icon and see what it shows...

    Sorry I'm not too technical!

    Thanks for your interest and help

    John
      My Computer
    Quote Quote

  6. Tookeri
    Posts : 1,049
    Windows 7 Pro 32
       New #4

    Yes. You might want to start Process Explorer as Administrator in case the pop up belongs to a process running as System etc. Otherwise you won't see all information about it.

    When you release the mouse button after moving it to the pop up window, its process will be selected/highlighted in Process Explorer.
      My Computer
    Quote Quote

  7. jonmal
    Posts : 16
    Windows 7
    Thread Starter
       New #5

    Thanks I'll wait for the next appearance. They are quite random in timescale....
      My Computer
    Quote Quote

  8. jonmal
    Posts : 16
    Windows 7
    Thread Starter
       New #6

    It was bthelpbrowser.exe that was throwing up the boxes. I have informed BT and I'll bet they fix it fast...(ha ha)
    Thanks for your solution and help
      My Computer
    Quote Quote

 

  Related Discussions
I'm having trouble with certain apps not opening dialog boxes. The two places I've noticed this so far are: Adobe Photoshop CC - Clicking Save As - nothing happens when clicked. In this case, I can force it to close, reopen and it will then work. Luckily it auto-recovers projects that were open....
Dialog Boxes Focusing Behind All
in General Discussion

Since Win7, I've noticed that all of my timed system events configured to pop up reminders or Microsoft Office Calendar events always pop up in the background. Usually, I have sound on, so I can here the Windows notice, but not always. Also, I have dual screens that I keep pretty busy! Is...
For the past couple of months, I've noticed that dialog boxes (For Save as, Open, Error messages, ect) are not appearing. The window will go unfocused for a second but the dialog box never appears. This has only been happening with certain programs such as Microsoft Office, Steam, and Musenotes...
folder dialog boxes
in General Discussion

Some how I have problems with folder dialog boxes. I can enlarge some, but not others. I find a box that will expand, click the make all folders like that but somehow some folders do not become adjustable? What am I doing wrong? Thanks, Lou:confused:
Text drops out of dialog boxes
in General Discussion

For some reason, the text is not showing up in the dialog boxes, which makes it impossible to download software unless you have a VERY good memory about where the "Next" button is. The buttons show, but absolutely no text. Anyone had this problem? Is it the registry? A driver? It just started when...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 22:06.
Find Us