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Windows 7: Log-off and Control Panel don't work

27 Oct 2014   #1
frostfrank

Win7
 
 
Log-off and Control Panel don't work

Win 7 64 bit SP1 Home Premium.
I have two problems that I have been trying to solve for some time.
1. System hangs at "Log Off" on shutdown or restart. Every time.
2. When I try to bring up "Control Panel" I get this error msg:
::{26EE0668-A00A-44D7-9371-BEB064C98683}\0
Application not found
This happens for all apps within control panel, but with different msg.
So I can't get to any control panel apps.

What I have tried:
. Works the same in safe mode. (Except for log-off)
. I have run the following programs for both virus and root-kit.
Malwarebytes Anti-Malware
RogueKiller
Spybot - Search & Destroy 2
SpywareBlaster
SUPERAntiSpyware
Avast
No reported errors.
. I have googled and found similar problems but not the same. Their fixes don't work.
. My two latest image backups have the same control panel problem.
I didn't notice it until the log-off problem started.
Please let me know if I need to post any logs or info.
I am not a computer wizard! That's why I am asking you guys.
Thanks in advance for any help.
Frank


My System SpecsSystem Spec
.
27 Oct 2014   #2
Berton

Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP
 
 

The only times I've seen that Control Panel couldn't open, on various versions of Windows, was when the computer had serious infections.

As for "My two latest image backups have the same control panel problem", if the computer has problems they will be in the backup and restore to the same condition as when the backup was made. Or in other words, Windows has to be in good order before a good backup can be accomplished, so the problems probably existed before the earliest of those 2 backups.

Have you tried putting the words control panel in the Start, Search box then pressing Enter to see if that works?
My System SpecsSystem Spec
27 Oct 2014   #3
frostfrank

Win7
 
 

Berton
Thanks for the reply.
Good point about clean OS before image backup, but I had no way of knowing when I did the backup!
Yes I have tried start, no luck.
My System SpecsSystem Spec
.

28 Oct 2014   #4
frostfrank

Win7
 
 

Since I posted I have run a sfc /scannow.
Log-off and Control Panel don't work-sfc-scan.png
I have the CBS.log file and copied only the information starting when I started the scan. This is a large file, 215 pages.
I don't know enough to read it. If it would help to pinpoint the problem I will post it (if I can).

Anyone Have any ideas of where I should look?
I am beating my head against the wall!

Thanks,
Frank


My System SpecsSystem Spec
29 Oct 2014   #5
frostfrank

Win7
 
 

Anyone have any ideas at all?
Frank
My System SpecsSystem Spec
29 Oct 2014   #6
andrew129260

Windows 10 Pro
 
 

Your installation is most likely corrupt from what I am seeing.

I recommend a repair install.

See this tutorial below.

It will answer all your questions:

Repair Install
My System SpecsSystem Spec
31 Oct 2014   #7
frostfrank

Win7
 
 

andrew129260 and all who replayed - THANKS.
.
andrew129260, I followed your instructions -Repair Install and did a upgrade(?).
This fixed the control panel problem but not the logoff problem.
I then did the "clean boot" in msconfig and restart (had to force shutdown).
When the system rebooted I <start> <restart> and logoff worked fine.
when sys restarted again I tried to <restart> again - logoff failed.
.
Am i right to think that win 7 is OK but I have a problem with an installed program?
If so how do I identify it?
Are there any logs created on logoff?
.
By the way I also did a SFC /scannow (1) with no errors.
.
Thanks again to all.
Frank
My System SpecsSystem Spec
31 Oct 2014   #8
andrew129260

Windows 10 Pro
 
 

If clean boot solved the logoff problem then indeed some program is causing the issue. Unfortunately the only way is to uncheck them one by one until you find the culprit.
My System SpecsSystem Spec
01 Nov 2014   #9
frostfrank

Win7
 
 

andrew129260,
Please reread my last post.
Problem solved = control panel.
Still have logoff problem.
Any help from event viewer now that I have it back?
Ran a tasklist if any help, attached below.
Tasklist.txt
Thanks,
Frank


My System SpecsSystem Spec
01 Nov 2014   #10
andrew129260

Windows 10 Pro
 
 

You said........

Quote   Quote: Originally Posted by frostfrank View Post
......This fixed the control panel problem but not the logoff problem.
I then did the "clean boot" in msconfig and restart (had to force shutdown).
When the system rebooted I <start> <restart> and logoff worked fine.
when sys restarted again I tried to <restart> again - logoff failed.
.
Am i right to think that win 7 is OK but I have a problem with an installed program?
If so how do I identify it?
so I said....
Quote   Quote: Originally Posted by andrew129260 View Post
If clean boot solved the logoff problem then indeed some program is causing the issue. Unfortunately the only way is to uncheck them one by one until you find the culprit.
My System SpecsSystem Spec
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