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Windows 7: New and odd systray icon

02 Nov 2014   #11
gregrocker

 

Can't read the Status reports on the right side of Avast scan. Try SAS again. Will it clean up what it finds?

What does the icon say when you hover on it, left or right click?

Please report back results of every step I gave as these would almost always resolve it.


My System SpecsSystem Spec
.
02 Nov 2014   #12
OvenMaster

Win7 Pro 32bit; Zorin OS 9 Core (in VM)
 
 

Whoops. Sorry, Greg. Didn't scroll down on the Avast report. Fixed.
When the icon did appear, clicking or hovering had no response.
It's not showing in my Control Panel at all.
I've tried SAS three times. Crashed three times. All I can do is click Report or Cancel. After that, it's Stop or Cancel. No other error message shows up.
I've found one log that is dated today. The number of files is far too low to be accurate.
Code:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/02/2014 at 09:30 AM

Application Version : 6.0.1158
Database Version : 11586

Scan type       : Custom Scan
Total Scan Time : 00:02:38

Operating System Information
Windows 7 Professional 32-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned      : 686
Memory threats detected   : 0
Registry items scanned    : 37475
Registry threats detected : 0
File items scanned        : 6177
File threats detected     : 0

============
 End of Log 
============
I'm presently looking through the 24,846 icons that IconsExtract show on my C drive.


Attached Thumbnails
New and odd systray icon-avast2.jpg  
My System SpecsSystem Spec
02 Nov 2014   #13
OvenMaster

Win7 Pro 32bit; Zorin OS 9 Core (in VM)
 
 

The closest one I can find is "netshell.dll(1612)", which as Wandering one says, has to do with wireless networking.
It's amazing how many icons in Win 7 are simply reused and taken from Win 9x and XP. Digital VAX, Lotus 1-2-3 or Borland Reflex, anyone?

Now to figure out why SuperAntiSpyware is crashing.


Attached Images
New and odd systray icon-netshell.jpg 
My System SpecsSystem Spec
.

02 Nov 2014   #14
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
SuperAntiSpyware crash

There's an option to include "scan with SAS" in the right click context menu. You could try disabling that.

If that doesn't work you could try a reset.

New and odd systray icon-superantispyware-free-edition.jpg


My System SpecsSystem Spec
02 Nov 2014   #15
OvenMaster

Win7 Pro 32bit; Zorin OS 9 Core (in VM)
 
 

Enabling right-clicking in Explorer is not ticked/checked.
I'll have to try a reset and failing that, uninstall and reinstall the program.
My System SpecsSystem Spec
02 Nov 2014   #16
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
SAS removal

When I needed to reinstall SAS the uninstall didn't clean everything. Check for these remnants and remove them if found.

Needed to stop and then delete the service:

"C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE"

Service Name: !SASCORE

Command line used to delete:

sc delete !SASCORE

And uninstall drivers:

C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS

C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS

Then SAS could be fully removed.

New and odd systray icon-sas.jpg


My System SpecsSystem Spec
02 Nov 2014   #17
gregrocker

 

Try resetting the Notification area icons to Default to see if it goes away. If not see exactly what is listed for it and disable the listing. Notification Area Icons - Reset

Then we'll need to find the folder and/or reg key which contains these so it can be further traced and deleted.
My System SpecsSystem Spec
02 Nov 2014   #18
Berton

Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP
 
 

Quote   Quote: Originally Posted by OvenMaster View Post
Quote   Quote: Originally Posted by Wandering one View Post
Looks like WI-FI missing driver. Art.
Which is definitely odd, because my machine has only ever been networked with a wired Linksys router.
Look in Control Panel, Device Manager, Network devices, lately some Desktops have come with both a wired adapter and a wireless adapter.
My System SpecsSystem Spec
02 Nov 2014   #19
OvenMaster

Win7 Pro 32bit; Zorin OS 9 Core (in VM)
 
 

Quote   Quote: Originally Posted by Callender View Post
When I needed to reinstall SAS the uninstall didn't clean everything. Check for these remnants and remove them if found.

Needed to stop and then delete the service:

"C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE"

Service Name: !SASCORE

Command line used to delete:

sc delete !SASCORE

And uninstall drivers:

C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS

C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS

Then SAS could be fully removed.

Attachment 339145
After uninstalling SAS, none of those files exist, nor does !SASCORE show up in Services.
My System SpecsSystem Spec
02 Nov 2014   #20
OvenMaster

Win7 Pro 32bit; Zorin OS 9 Core (in VM)
 
 

Quote   Quote: Originally Posted by Berton View Post
Quote   Quote: Originally Posted by OvenMaster View Post
Quote   Quote: Originally Posted by Wandering one View Post
Looks like WI-FI missing driver. Art.
Which is definitely odd, because my machine has only ever been networked with a wired Linksys router.
Look in Control Panel, Device Manager, Network devices, lately some Desktops have come with both a wired adapter and a wireless adapter.
I looked. All that shows is my Realtek PCIe GBE Family Controller, which is embedded on my board.
My System SpecsSystem Spec
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 New and odd systray icon




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