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Windows 7: Bad Image Error due to file "npmproxy.dll"

05 Nov 2014   #1
jskamelia

Windows 7 64 bit
 
 
Bad Image Error due to file "npmproxy.dll"

I keep getting intermittent "(insert program name) - Bad Image" error pop-up. The message blames the file "npmproxy.dll". The pop-up is normally associated with an Apple program (I run Outlook and use iCloud and iTunes for syncing). I have spent countless hours trying to fix this. I have re-installed all Apple software several times. I have run many Windows repair tools including virus scans, etc. Nothing seems to work.

I have run SFC both in regular and safe modes. SFC finds an error with the file "npmproxy.dll" but cannot repair it. Says the "source file in the store is corrupt"? I've down loaded a supposedly good copy of npmproxy.dll from Microsoft but have have not been able to replace the corrupt file ... if it is really corrupt. The SFC log excerpt is attached.

I'm ready to buy a Mac! Is there a solution? Or is this just a strange software conflict that I have to live with.

Running Windows 7 with all updates on a two year old Acer Aspire Timeline laptop. I do not have any original system disks as these were not provided by Acer.




Attached Files
File Type: docx sfc exerpt.docx (15.0 KB, 6 views)
My System SpecsSystem Spec
.
05 Nov 2014   #2
Shimshom

Windows 7 Ultimate x64
 
 

Have you tried replacing the file in Safe mode and also as you have Win 7 x64 replace it in both Sys32 and SysWOW64 (C:\Windows\SysWOW64). Are you able to take ownership of the file before trying to replace it as per this tutorial
Permissions - Allow or Deny Users and Groups
My System SpecsSystem Spec
05 Nov 2014   #3
jskamelia

Windows 7 64 bit
 
 

Thanks for responding.

It has been a few weeks since I worked on replacing the file. I'm pretty sure I did run into a permissions barrier and was not able to exchange the file. Also I am running 64 bit but did not think to copy to SysWOW64 also. I know that I cannot just cut/paste from my desktop. - blocked by permissions.

I am not clear on the tutorial you are mentioning. Can you provide a link to its detailed contents and I will try to follow the steps.

PS - We loved Melbourne.
My System SpecsSystem Spec
.

05 Nov 2014   #4
jskamelia

Windows 7 64 bit
 
 

I found the tutorial but I still cannot change the permissions.

I get to step 2 (E and onto step 4 but cannot change anything. There is no Edit button. Only View. See attached screenshot. All the boxes are grayed-out and I'm not able to change anything.


Attached Thumbnails
Bad Image Error due to file "npmproxy.dll"-capture.png  
My System SpecsSystem Spec
05 Nov 2014   #5
Shimshom

Windows 7 Ultimate x64
 
 

Hi again and work was taking precedent. It has to be done in 2 stages 1st right click the file choose Properties then choose the Security Tab click Advanced and in the window that pops up select the Owner tab then click Edit click on the admin account and click apply then click the user name account and apply also then click OK a number of times including any popups untill it's all closed once that's done right click the file again and click properties choose the Security tab and click Edit and choose administrator and tick Full Control then Apply and do the same for the User account then OK it all until it's closed then try to replace the file in both locations. Are you sure the replacement file you downloaded is for the 64 system. Yeah Melbourne is great glad you liked it hope this works and hope one of the gurus here might have a look also
My System SpecsSystem Spec
05 Nov 2014   #6
Shimshom

Windows 7 Ultimate x64
 
 

Just as a note you will need to do this for both files in Sys32 and SysWOW64 and also see the tutorial below to add Take Ownership to the right click menu
Take Ownership Shortcut
My System SpecsSystem Spec
11 Nov 2014   #7
jskamelia

Windows 7 64 bit
 
 

I successfully used the Take Ownership program. I was unable to change the System32 file .... error message that the file was already in use by another program.

I was able to change the Syswow64 file. On restart I no longer have the Bad Image error. Hooray!!!

Thanks so much.
My System SpecsSystem Spec
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 Bad Image Error due to file "npmproxy.dll"




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