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Windows 7: no keyboard and mouse at login screen

15 Nov 2014   #1
kevincw01

Microsoft Windows 7 Ultimate N 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
no keyboard and mouse at login screen

Powered up computer following day (worked fine) and the keyboard and mouse dont work at the login screen. The numlock key is lit but stuck. However the computer is not frozen because the cursor in the password field is blinking and if I press the power button, the screen changes and it does a proper shutdown. Right now I'm booted into safe mode with networking and the keyboard and mouse works fine. The keyboard also works in the bios. I tried booting with the install disc and doing a repair and it said it did something but it was not corrected. I also tried plugging in a different keyboard with the same results. Any ideas for troubleshooting would be appreciated.


My System SpecsSystem Spec
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15 Nov 2014   #2
kevincw01

Microsoft Windows 7 Ultimate N 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

while writing this post i got the idea to plug into the extra keyboard before i boot. I tried this and it allows either keyboard to work!? Then I login and it takes about 3 minutes which is very odd. The majority of the time it sits at a black screen with the mouse in the center and you cant move it but the numlock key on the keyboards works. Finally it recovers and appears to operate normally. I tried to reboot without the extra keyboard and the problem returned. I'm writing this post from normal bootup on the standard keyboard (I unplugged the other keyboard after logging in). What the heck is going on?
My System SpecsSystem Spec
15 Nov 2014   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

If you have two keyboards plugged in a the same time you are confusing Windows.
Where are you plugging in the keyboards?
What keyboards are you using?

While you are in Windows 7 try this tutorial by Brink. It checks Windows System Files and repairs them if it can. Can't hurt but might help.
Let us know the results.

SFC /SCANNOW Command - System File Checker

Also use this tutorial by Brink to fill in your system specs. We need to know what we are working with.

System Info - See Your System Specs
My System SpecsSystem Spec
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21 Nov 2014   #4
kevincw01

Microsoft Windows 7 Ultimate N 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote:
If you have two keyboards plugged in a the same time you are confusing Windows.
I did this only for troubleshooting. The problem happened before adding a 2nd keyboard.

Quote:
Where are you plugging in the keyboards?
The original keyboard is in the rear USB port. The additional keyboard is in the front USB port.

Quote:
What keyboards are you using?
Dell and Amazon. I don't see model numbers. Both USB.

sfc /scannow from admin cmd prompt yielded
Quote:
Windows Resource Protection did not find any integrity violations.
Quote:
Also use this tutorial by Brink to fill in your system specs. We need to know what we are working with.
done.
My System SpecsSystem Spec
21 Nov 2014   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Try the keyboards on another system.

Try other usb devices and see if they work in the problem system.

If you have (and everybody should) a PS2 keyboard try it.

What doing this does is isolate whether it's the keyboards and drivers or the usb ports.

It's odd all this happened all at once. Have you added any hardware or software?

Have you used any tuneup, cleanup, registry cleaners like Advanced System Care or any others?
My System SpecsSystem Spec
21 Nov 2014   #6
kevincw01

Microsoft Windows 7 Ultimate N 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

both keyboards work in another computer when plugged in at bootup and hotplug while running. I tried booting the trouble machine without either keyboard and had no problems. Then I re-tried it with the original setup that had the repeatable problem...it works now. I don't like fixes I don't understand but now I can't recreate the problem.
My System SpecsSystem Spec
21 Nov 2014   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Please explain in detail how you fix it.
My System SpecsSystem Spec
21 Nov 2014   #8
kevincw01

Microsoft Windows 7 Ultimate N 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I don't know how, that's sort of the point. I performed the steps you requested above and in the process I realized the symptoms were no longer there. It has been some time since I posted the original problem so I can't be sure the problem had not resolved itself before today.
My System SpecsSystem Spec
21 Nov 2014   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thanks for trying to explain. If you do figure what happened please post back.
Your explanation could help others.
My System SpecsSystem Spec
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