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#1
PC Reverts to Old Settings and removes any changes after EVERY reboot
Good morning,
I'm having an issue with a Windows 7 | 64Bit PC that I've been unable to resolve after several days of continuous troubleshooting. The computer is for a customer and was put together by their former IT guy so it'll be difficult to elaborate on various hardware components if asked; but will do what I can if a recommendation requires. Here are the issues I'm having:
- After every reboot; any updates, installs, changes to desktop
(shortcuts, icons wallpaper etc.) the PC reverts back to the settings in
which they were before any changes.
- The computer's network settings are set with a static IP address; which it shouldn't, as every other PC on the domain network are all set to DHCP; but every time I change the settings back to DHCP and perform a reboot; it reverts back to static settings.
- When I run Malwarebytes; as soon as it finds the first 5 infections; Malwarebytes stops responding & shuts down.
- After every reboot, the system time changes back to 7:30AM
- I tried to resolved the issues first via remote access (before I was aware of how critical the PC was) via LogMeIn, LogMeIn Rescue, Team Viewer & Join Me but all remote attempts failed resulting in me driving to the customers and picking the PC up so I can work it over the weekend.
- Windows Updates fails every time but I am able to resolve that issue but doesn't really matter because after the updates do install; a reboot is required which reverts the PC back to the previous settings. It's almost like a system restore runs after every reboot even though their or no restore points available.
- I've run SpyBot, SpyBot RootKit, Farbar Recovery Scan Tool, Malwarebytes, tdskiller, ComboFix, AdwCleaner. I ran them in both Regular and Safe Mode & even though they do find infections and removes them; after a reboot; everything reverts back to the previous settings and when you open up SpyBot or Malwarebytes following the reboot; it displays that a scan has never been run or hasn't been in 30 + Days.
I will post the results from the scans with other screenshots when I return home to help with any solutions.
Thank you to all in advance for any assistance you can offer.
Sage 50 Accounted Errors: (I think the above is causing the issues below but wanted to put them here just in case.
- EVENT 1023.NET Run-time ERROR
- The process was terminated due to an internal error in the .NET Run-time
at IP652D013C (65230000) with exit code 80131506
Thank you,
Adam