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Windows 7: Win 7 - Top 1" of full screen window becomes white/click-through

26 Nov 2014   #1
mscrafford

Windows 8.1 64 bit
 
 
Win 7 - Top 1" of full screen window becomes white/click-through

I've been seeing what appears to be a windows bug, but I havent been able to locate any discussion or permanent fix. In a application that has been maximized, the top inch (edge-to-edge across the top 80-100 pixels? or so, enough that the office ribbon is mostly obscured) becomes white, and clicking in that space actually clicks-through to the application (or desktop) that is behind it.

It appears to only happen to a single application at a time, and the effect disappears if the user pulls that application out of full screen mode (using the Windows-Arrow shortcuts, as the minimize, windowed, and close buttons at the top are no longer accessible). I've seen it in IE, Word, Excel, and Acrobat. The issue disappears with a reboot. I can probably count the number of times it's occurred on both hands in the last year, and I've never had a chance to really do much more in the way of testing. I dont believe there's any event log entries that appear in conjunction with it.

Our office is running all dell hardware (laptops and desktops of different flavors), on Windows 7 32/64bit, and the only thing that appears consistent between the users having the problem is the use of two monitors.

It started happening to just one user about a year ago (infrequently) and has recently been reported by 3-4 more users in the last couple months.

We've been users of AVG and Malwarebytes, and I dont suspect anything nefarious... just seems to be an irritating bug from the looks of it.

Anyone else run into this, or have a permanent fix? I've googled up a storm trying to find anything related to it, and came up empty.

Thanks,
Mike


My System SpecsSystem Spec
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26 Nov 2014   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Your showing windows 8 as your os :/
Is this just a misprint or what ?
Please update your system spec's page with this forums free utility it is listed above my signature,

Use Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.
My System SpecsSystem Spec
26 Nov 2014   #3
mscrafford

Windows 8.1 64 bit
 
 

Yeah, my work PC is Win8, this is affecting 5-6 other users in our office that are running Win7 32/64 bit.

I just had another report, and grabbed a screenshot (attached) of the issue. Closing the application (IE in this instance) and re-opening did not resolve it. So it's somehow tied into the way a specific app is rendering, until rebooting.

-Mike


Attached Thumbnails
Win 7 - Top 1" of full screen window becomes white/click-through-screenshot.jpg  
My System SpecsSystem Spec
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 Win 7 - Top 1" of full screen window becomes white/click-through




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