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Windows 7: windows "hour glass" seems to be in a loop & can't click on any icons

06 Dec 2014   #1
tayimali

windows 7 premium home
 
 
windows "hour glass" seems to be in a loop & can't click on any icons

Hi guys. I have a 1 year old i7 core dell :

1. the windows "hour glass" seems to be in a loop & I can't click on any icons to start a program.
2. at start-up I receive a msg that a "windows file" could not be located because it was moved to memory ......
3, Can't open file folder "system call fail".
4. system is awfully slow in spite of high specs.
5. wifi does not work. I think maybe drive is missing.


I started having problems with windows taking around 5 minutes to start. Anti-Virus "Avast" program would stop working on its own. and when i was able to scan the system would crash then i received a "system dump" or something like that and then a "chckdsk" was performed and several "67xxx unreadable files". So I deleted Avast installed Kaspersky and it removed several threats. startup still took very long time so i uninstalled some programs and that's when the "hour glass" problem started.

Appreciate help you can offer me.

Thanks, Ali


My System SpecsSystem Spec
.
06 Dec 2014   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Welcome to Windows Seven Forums.

When you say you deleted Avast, did you actually go to their website & download their uninstall program & run that. Just uninstalling anti virus programs in the usual way does not usually remove av programs properly.

Having 2 av programs can cause a lot of problems, so make sure you have completely removed Avast.
My System SpecsSystem Spec
06 Dec 2014   #3
Pauly

Win7 Ultimate X64
 
 

Agree with ranger regards the AV situation but if it is windows files that are missing then an sfc scan may help matters
SFC /SCANNOW Command - System File Checker
note that if errors are found you may need to reboot and run the scan upto three times
My System SpecsSystem Spec
.

06 Dec 2014   #4
lehnerus2000

W7 Ultimate SP1, LM18 MATE, W10IP VM, W10 Home, #All 64 bit
 
 
Hardware?

It could be a HDD problem.

According to a report I read a couple of years ago, HDD failures mostly happen:
  • Within the first few months
  • After about the third year
Still it seems a bit unpredictable if you look at this chart:
My System SpecsSystem Spec
07 Dec 2014   #5
tayimali

windows 7 premium home
 
 

Thanks guys for your prompt reply.

I didn't uninstall Avast from the site. I uninstalled it from the Control panel. In fact, that's what I always do when I uninstall any program. I hope that's the source of my problems but how do i go about cleaning up this mess. Any suggestions please?

I installed the RegistryReviver program and it found over 950 errors so far. It continues to find errors every time i run it after I reboot or try to work on my laptop. The only improvement is that it takes 15 minutes to get windows working whereas it could take up to 25 minutes or not work at all and i have to restart several times.

I had a "winlogon.exe - bad image| error message but it seems to have gone away after RegistryReviver. windows went into safe mode, internet and audio stopped working. I restarted, and now I have to trouble shoot the network connection to get internet to work again.

And i just had a "crash dump" error message (?).

I will try SFC /SCANNOW Command - System File Checker in a minute and see how it goes (fingers crossed).

I really appreciate the help and replies i have so far received and hope "SFC" will solve my problems.

I will have a go at it and see what happens. See you later and thanks
My System SpecsSystem Spec
07 Dec 2014   #6
Pauly

Win7 Ultimate X64
 
 

Registry programs are very hit and miss and generally best avoided, although it sounds like it has had a positive effect for you in this instance I wouldn't recommend it.
Going on what you are saying it sounds like you have serious and deep rooted problems that are not going to be easily solved, if that were my machine I think I would consider a clean install or at very least a repair install if you want to try and retain your setup
If you are reluctant to do this (and I understand most people would be including myself) you could try creating a new user account and check the functionality on that, would give you an idea of how widespread the problem is
My System SpecsSystem Spec
07 Dec 2014   #7
tayimali

windows 7 premium home
 
 

hi again. I ran SCF/ Scannow 3 times but this is what i got:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 13% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>scannow
'scannow' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 13% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>sfc\scannow
The system cannot find the path specified.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 13% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 13% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

Then i tried to down load "System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014]" but got an error msg and download/installation failed. I thought i'd try to get to windows modular installer but couldn't find where it is located.

I tried to restore to a backup point before i started having all these problems but that failed also. I don't have a reboot system cd, just in case you consider this as an option ......so no backup no reboot,.....reckless and basically dumb compared to the average user.

Help!!!!!
My System SpecsSystem Spec
07 Dec 2014   #8
tayimali

windows 7 premium home
 
 

Hi Paully, thanks for staying on with me ......

I think with reinstall i will loose everything on my laptop....will a repair install also wipe out my personal stuff?

how about your suggestion for another user account?
My System SpecsSystem Spec
07 Dec 2014   #9
Pauly

Win7 Ultimate X64
 
 

Yes you are right, clean install will wipe the computer and start from fresh
Clean Reinstall - Factory OEM Windows 7

A repair install will install over the top of your existing info and retain all user data, profiles and installed programs but is not guaranteed to be successful
Repair Install

Creating a new user account may be worth a try but looking at your post above im not sure how successful it will be as there seems to be corruption within the windows structure that it cannot repair itself
Before you proceed with any kind of repairs or alterations I strongly suggest you backup all your data and files in case you problem deteriorates or turns out to be a failing hard drive etc
If you want to persevere with your existing install and try to repair it post up the sfc log and I will ask one of our other members that specialises in that sort of thing to have a look at your results but at this stage repair install may be the easiest way to go
My System SpecsSystem Spec
07 Dec 2014   #10
tayimali

windows 7 premium home
 
 

Thanks Pauly for your quick reply

I would like to try your suggestion with the SCF details.

sfcdetails.txt

Hope it works


My System SpecsSystem Spec
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 windows "hour glass" seems to be in a loop & can't click on any icons




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