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Windows 7: User profile service service failed the log on

12 Dec 2014   #1
Jacknjill

Windows 7 Professional
 
 
User profile service service failed the log on

When we try to access my daughters laptop, it loads her user icon and prompts for her password, when we enter it it says :

The User Profile Service service failed the logon
User profile cannot be loaded

Can anyone help please ?


My System SpecsSystem Spec
.
12 Dec 2014   #2
Brink

64-bit Windows 10 Pro
 
 

Hello JacknJill, and welcome to Seven Forums.

The tutorial below can help you to fix this user profile error. Please feel free to post any questions you may have about it.

User Profile Service failed the logon. User profile cannot be loaded.
My System SpecsSystem Spec
12 Dec 2014   #3
Jacknjill

Windows 7 Professional
 
 

I can't get the laptop to load Windows in safe mode, instructions said to press and hold F8 on restart and this worked once earlier but now will not work ???
My System SpecsSystem Spec
.

12 Dec 2014   #4
Brink

64-bit Windows 10 Pro
 
 

I find that tapping F8 non-stop at boot works better than trying to just press F8 within that very short time frame allowed to do so.

You might also see if you may be able to use one of the other options to boot into Safe Mode.
My System SpecsSystem Spec
13 Dec 2014   #5
Jacknjill

Windows 7 Professional
 
 

Thanks so much, that worked and we are back on now
My System SpecsSystem Spec
13 Dec 2014   #6
Brink

64-bit Windows 10 Pro
 
 

Great news.
My System SpecsSystem Spec
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 User profile service service failed the log on




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