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Windows 7: Everything is crashing? Chrome pages and games. What's up?

09 Jan 2015   #111
NanoDice

Windows 7 Home Premium 64bit
 
 

Update: I just completed a fresh install of Windows 8 on a blank SSD using a disk drive and the errors still persist.


My System SpecsSystem Spec
.
09 Jan 2015   #112
gregrocker

 

We knew this. What about the boot disk.
My System SpecsSystem Spec
09 Jan 2015   #113
NanoDice

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
We knew this. What about the boot disk.
I had to download it then had to leave. I'm doing that now.
My System SpecsSystem Spec
.

10 Jan 2015   #114
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Just dropping off some books, I won't stay long

The motherboard is GA-Z97X-SLI rev 1.0
mike009 asks here, answers follow
BIOS was prematurely updated from F6 to F7
LaidBackBear also asks to confirm the rev# on the board - Nanodice confirms
Here's what I think you should have in the box when installing.
Other members should be consulted.

Using the information from your specs
[1] Gigabyte z97x-SLI rev 1.0 Motherboard
[1] CPU Intel Core i7 4790k @ 4.0 ghz
[1] RAM 8gb Kingston Hyperx Fury Blue Memory RAM @ 1600 mhz
* I only saw 2 references for Kingston 8 GB, but could not match what Nanodice provided in the specs - the QVL uses part numbers, not the product name
RAM QVL (PDF)
-> if one stick is used, it should be in slot 1
Dual channel works better if you pair the RAM, but it s not required. to be paired.
In other words, 2 identical 4GB RAM sticks work better than 1 stick of 8GB GB of RAM
What is critical is that the memory is identical - most RAM is sold in kits, so this shouldn't be a problem.

-> If two sticks are used - slots 1 and 3 should be used.
Dual channel refers to the banks of memory - both sticks are viewed as one bank

In dual channel architecture mobo with 4 slots, there are effectively two banks of memory, not four as in single channel
This access improves memory management, but it does not double it.
[1] PSU Corsair CX750M
[1] SSD Samsung Evo 500 GB
* I did not see this in the QVL for SSDs
** M.2 and SATA Express connectors - need research
SSD QVL (PDF) | M.2 QVL (PDF)
[??] Corsair H100i Watercooler
* If the box has sufficient cooling without this, then leave it out of the box.
There are some high end pieces that most likely generate a lot of heat, but installing Windows should not put too much stress on the components.
What cooling is in the box - single, double fans?

I would leave out the following
[0] GPU Gigabyte GeForce GTX 970 G1 Gaming 4GB GDDR5 PCiE Video Grap
* The onBoard Intel graphics should be used until the machine is stable

It is extremely important to have tunnel vision during this exercise - focus solely on the installation of Windows and subsequent incremental testing.
Install only the base required programs, add one program at a time.

Boring, I know, but that's the way to troubleshoot an issue like the one your machine exhibits.
Tear it down to the bare minimum and build it back up slowly, observing if and when issue occur. Then you stop and back off what was just done.
The issue might not be solved, but you have identified a cause. There might be more, so you repeat the process of adding one thing at a time and observe

The good news is that you only have one or two (if the cooler can be left out) pieces of hardware to test, but that will be the last things you test.
After you have a solid OS and application base, you can move on to the hardware.

What is the warranty status on all of the parts?

If after all of this, the machine is still flakey, then you might have to consider a warranty call.



My System SpecsSystem Spec
10 Jan 2015   #115
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Excellent post Bill.

That is what I meant when I stated start from scratch.
The Corsair H100i is a very good cooler but not needed at this time.
Somewhere back through all this it was stated the H100i was refurbished. (?)
t case on this cpu is 74C
tj max is 105
A properly installed stock cooler should keep this system within those specs doing normal everyday things on the computer for testing at least.

I would like to have the case (tower) in the system specs so we could see if the case has proper ventilation.

I also would recommend 2 sticks or 4 of matching ram so the full advantage of dual channel of the motherboard could be used before a after market video card was installed.

Once again great job Bill.
My System SpecsSystem Spec
10 Jan 2015   #116
NanoDice

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
We knew this. What about the boot disk.

Okay, I'm back. The boot disk didn't work either. Same symptoms.


Quote   Quote: Originally Posted by Slartybart View Post
Just dropping off some books, I won't stay long

The motherboard is GA-Z97X-SLI rev 1.0
mike009 asks here, answers follow
BIOS was prematurely updated from F6 to F7
LaidBackBear also asks to confirm the rev# on the board - Nanodice confirms
Here's what I think you should have in the box when installing.
Other members should be consulted.

Using the information from your specs
[1] Gigabyte z97x-SLI rev 1.0 Motherboard
[1] CPU Intel Core i7 4790k @ 4.0 ghz
[1] RAM 8gb Kingston Hyperx Fury Blue Memory RAM @ 1600 mhz
* I only saw 2 references for Kingston 8 GB, but could not match what Nanodice provided in the specs - the QVL uses part numbers, not the product name
RAM QVL (PDF)
-> if one stick is used, it should be in slot 1
Dual channel works better if you pair the RAM, but it s not required. to be paired.
In other words, 2 identical 4GB RAM sticks work better than 1 stick of 8GB GB of RAM
What is critical is that the memory is identical - most RAM is sold in kits, so this shouldn't be a problem.

-> If two sticks are used - slots 1 and 3 should be used.
Dual channel refers to the banks of memory - both sticks are viewed as one bank

In dual channel architecture mobo with 4 slots, there are effectively two banks of memory, not four as in single channel
This access improves memory management, but it does not double it.
[1] PSU Corsair CX750M
[1] SSD Samsung Evo 500 GB
* I did not see this in the QVL for SSDs
** M.2 and SATA Express connectors - need research
SSD QVL (PDF) | M.2 QVL (PDF)
[??] Corsair H100i Watercooler
* If the box has sufficient cooling without this, then leave it out of the box.
There are some high end pieces that most likely generate a lot of heat, but installing Windows should not put too much stress on the components.
What cooling is in the box - single, double fans?

I would leave out the following
[0] GPU Gigabyte GeForce GTX 970 G1 Gaming 4GB GDDR5 PCiE Video Grap
* The onBoard Intel graphics should be used until the machine is stable

It is extremely important to have tunnel vision during this exercise - focus solely on the installation of Windows and subsequent incremental testing.
Install only the base required programs, add one program at a time.

Boring, I know, but that's the way to troubleshoot an issue like the one your machine exhibits.
Tear it down to the bare minimum and build it back up slowly, observing if and when issue occur. Then you stop and back off what was just done.
The issue might not be solved, but you have identified a cause. There might be more, so you repeat the process of adding one thing at a time and observe

The good news is that you only have one or two (if the cooler can be left out) pieces of hardware to test, but that will be the last things you test.
After you have a solid OS and application base, you can move on to the hardware.

What is the warranty status on all of the parts?

If after all of this, the machine is still flakey, then you might have to consider a warranty call.

This is the RAM that I have Amazon.com: Kingston HyperX FURY 8GB 1600MHz DDR3 CL10 DIMM - Blue (HX316C10F/8): Computers & Accessories

I'm currently only using one RAM, not both and I have it in the first DDR slot as stated on the motherboard itself.

The Corsair H100i has two fans attached to the heatsink, which is what I have. I've already taken the Nvidia graphics card out of my case.


Quote   Quote: Originally Posted by Layback Bear View Post
Excellent post Bill.

That is what I meant when I stated start from scratch.
The Corsair H100i is a very good cooler but not needed at this time.
Somewhere back through all this it was stated the H100i was refurbished. (?)
t case on this cpu is 74C
tj max is 105
A properly installed stock cooler should keep this system within those specs doing normal everyday things on the computer for testing at least.

I would like to have the case (tower) in the system specs so we could see if the case has proper ventilation.

I also would recommend 2 sticks or 4 of matching ram so the full advantage of dual channel of the motherboard could be used before a after market video card was installed.

Once again great job Bill.
I have this case Amazon.com: Fractal Design Define R4 Cases, Black Pearl (FD-CA-DEF-R4-BL-W): Computers & Accessories
and yes, the Corsair watercooler is refurbished.

Here's a further update: I've spoken to a tech from Gigabyte (via phone) and he said that I should take the motherboard out of the case and lay it on a cardboard, then reinstall all components and see if the errors still persist. I've done just that today and made sure every single cable was plugged in properly and in the right spot. I've also taken the Corsair watercooler off because of it's bulkiness and I'm currently using the stock cooler that came with the Intel processor. I'm also using the "good" RAM that passed memtest on all DDR slots on the motherboard without errors.

I'd say that for the first 10 minutes, my system ran a little bit more stable (able to browse the internet without trouble) until I ran a video game to see if it crashes. Sure enough, it did. I ran two different video games just to be certain.

One of them, Hawken, I've ran before to test. It crashed straight to the desktop, displaying the "Close Program" error.

I then ran Football Manager 2014 and it displayed an error message that I "do not have sufficient memory to run the program, please allocate more memory". I'll take a screenshot of the error later.Everything is crashing? Chrome pages and games. What's up?-untitled.png

Do you still think this is a memory problem? Could it be the memory controller?

Update: I plugged in the second 8gb on the 3rd RAM slot to run dual channel to see if it overcomes the memory problem and the error doesn't show up anymore, instead, the game still crashes, but does so with a different error (crash dump)


My System SpecsSystem Spec
10 Jan 2015   #117
gregrocker

 

Have you yet posted Blue Screen of Death (BSOD) Posting Instructions ?

Did you ask Giga Support to confirm the RAM specs? Have you contacted the RAM maker for help doing further tests they may require for RMA? These are all under warranty the first year.
My System SpecsSystem Spec
10 Jan 2015   #118
NanoDice

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Have you yet posted Blue Screen of Death (BSOD) Posting Instructions ?

Did you ask Giga Support to confirm the RAM specs? Have you contacted the RAM maker for help doing further tests they may require for RMA? These are all under warranty the first year.
I'm doing that right now. Thanks.

I told Gigabyte all my components, including the RAM model. I had a 10 minute conversation regarding the RAM itself, including letting him know of my memtest results. He told me to submit an RMA and send the motherboard over so they can test it then either fix or replace it.
My System SpecsSystem Spec
10 Jan 2015   #119
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by NanoDice View Post
Quote   Quote: Originally Posted by gregrocker View Post
Have you yet posted Blue Screen of Death (BSOD) Posting Instructions ?

Did you ask Giga Support to confirm the RAM specs? Have you contacted the RAM maker for help doing further tests they may require for RMA? These are all under warranty the first year.
I'm doing that right now. Thanks.

I told Gigabyte all my components, including the RAM model. I had a 10 minute conversation regarding the RAM itself, including letting him know of my memtest results. He told me to submit an RMA and send the motherboard over so they can test it then either fix or replace it.
Guess we're done. Excellent finish - good feedback from all.

So the Mobo goes back and we'll see what happens when you it is returned.

I like happy endings, don't you.

Bill
.
My System SpecsSystem Spec
10 Jan 2015   #120
NanoDice

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Quote   Quote: Originally Posted by NanoDice View Post
Quote   Quote: Originally Posted by gregrocker View Post
Have you yet posted Blue Screen of Death (BSOD) Posting Instructions ?

Did you ask Giga Support to confirm the RAM specs? Have you contacted the RAM maker for help doing further tests they may require for RMA? These are all under warranty the first year.
I'm doing that right now. Thanks.

I told Gigabyte all my components, including the RAM model. I had a 10 minute conversation regarding the RAM itself, including letting him know of my memtest results. He told me to submit an RMA and send the motherboard over so they can test it then either fix or replace it.
Guess we're done. Excellent finish - good feedback from all.

So the Mobo goes back and we'll see what happens when you it is returned.

I like happy endings, don't you.

Bill
.
Well.. I was really hoping it'd be a software issue instead.. :/

I have another question, how should I ship the motherboard? I'm actually really worried about it. I'm thinking of just placing it in the box it came with and then another cardboard box and shipping it over?
My System SpecsSystem Spec
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 Everything is crashing? Chrome pages and games. What's up?




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