Everything is crashing? Chrome pages and games. What's up?

NanoDice · 10 Feb 2015

Hey all, I apologize I hadn't updated this thread for a long time. There honestly hasn't been much to update until today.

A few weeks ago, I waited patiently for Gigabyte to finish testing my motherboard. I contacted technical support who told me that it has finished testing, but no problems were found with it. I managed to get them to test it a second round with the same results. Tech support told me that if the problems persist after I re-test it, I will be eligible for a complete replacement. A few days later, I received my motherboard and tested it. Sure enough, there were still errors. I didn't immediately call to complain as there was one more thing left to test: the processor.

I contacted Intel as I didn't have a spare processor to test and told them my issue. They agreed to replace my processor no questions asked. Kudos, Intel. I just received my new processor a few hours ago and plugged everything in. So far, an hour in, there has been no crashes. I've also ran Assassin Creed and it didn't crash to the desktop. It seems that it may have been the processor after all? I'm currently running additional testing including with my graphics card and I'll be sure to keep you guys updated!

Slartybart · 11 Feb 2015

Good news NanoDice and great follow through with Gigabyte and Intel.

Run the machine for a few weeks and if crashes occur, you should contact Gigabyte again and update them with the CPU information. These are good companies (Intel, Gigabyte) and you should be comfortable contacting them concerning issues with their products.

Intel made good with a new CPU and Gigabyte offered a replacement board if it comes to that.

Please keep the thread open and update it when you have something (everything works fine or another crash occurred).

Thanks,

Bill
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NanoDice · 19 Feb 2015

An Update for the all of you: My system has been working fine ever since the last update! It appears the processor was at fault after all!

Thank you all so much for helping me!

Marked as solved

Slartybart · 19 Feb 2015

Good news, that the issue was resolved and that Intel replaced the CPU, it's a shame that it cost your Mobo a trip to Gigabyte. Thanks for the update NanoDice and for marking your thread solved.

As a courtesy, consider updating Gigabyte with the information as well.

Bill
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NanoDice · 20 Feb 2015

I just did! I also added a last update to the first post of this thread and also a conclusion so anyone with the same problem may know how I went about fixing it.

Thank you all so much for your help!