Laptop has been shutting down for 7 hours after update, please help!


  1. Slimefon
    Posts : 5
    Windows XP
       New #1

    xxx


    Thank you for taking the time to view this! So here's the story.

    This morning, I turned on my laptop, and windows configures some updates that has been installed yesterday. After a while, it says: "Failure configuring Windows updates. Reverting changes. Do not turn off your computer.". After some time, it seems to start normally, I can use my laptop and all. But when I was using my laptop at this time, windows start to download more updates. Then I shut down my computer, and windows start to install like 150 updates. It takes hours to complete all of these installations, and when it finally shuts down, it just stays on the shutdown screen. It has been 7 hours now, and I don't know what to do. Should I just hold down the power button? Or is there another way?

    Here are the details of the laptop. The reason why I didn't include this information when I created my account here on the forums was that I don't know which of these is the graphics card, hard drive, etc. I don't know much about computers. Anyway, here's what's written on it:
    -Intel Core i5-460M processor
    -ATI Mobility Radeon HD 5650 up to 2651mb HyperMemory
    -640 GB HDD
    -Acer Nplify 802.11 b/g/n

    There's more if you'd like.

    Oh, a few more things. My internet connection on my house is very slow, about 0.3mbps, and sometimes it disconnects. I wonder if the updates can get corrupted because of this. And before this incident, I notice on the update history that the status on at least half of the updates are "failed" since 2011.

    Anyway, thanks a lot in advance!
    Last edited by Brink; 19 Jan 2019 at 15:13.
      My Computer
    Quote Quote

  3. Legaede
    Posts : 12
    Windows 7 32-bit, Windows 8 64-bit and Windows 10 Tech Preview
       New #2

    Hello Slimefon,

    7 hours is certainly a long time for updates to install..

    I would say it's best to power it down manually and when Windows boots up, please click the start menu, type Event Viewer and hit enter. Click the drop down icon to the left of custom views, right-click administrative events and select save all events in custom view as. Choose a file name for it and save it in your desired location.

    Please upload the files to a sharing site, such as OneDrive then provide me with the link.

    Thanks,
    Legade
      My Computer
    Quote Quote

  4. Slimefon
    Posts : 5
    Windows XP
    Thread Starter
       New #3

    @Legaede
    Thank you for your reply! I gave it a few more hours, and it is still on the shutting down screen, so I decided to hold down the power button. After that, I turned it back on, and then it started doing those "Applying update operation" and "Configuring Windows updates". Nothing out of the ordinary like "Failure configuring Windows updates" popped up. Then the computer seem to start normally, and decided to download even more updates. I'm starting to get annoyed by these updates.....

    Anyway, here is the link/file that you requested:
    Microsoft services
      My Computer
    Quote Quote

  6. Slimefon
    Posts : 5
    Windows XP
    Thread Starter
       New #4

    I shut down my computer again to install the updates, it's like 80 or so, and then I left my computer behind. After some time, when I check back the computer is somehow on the "starting windows" screen, and then a "failure to configure windows update" showed up again. The computer then plays normally, but suddenly a "windows has recovered from an unexpected shutdown" message appears. Here's what the details says:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1a
    BCP1: 0000000000041790
    BCP2: FFFFFA80016A9280
    BCP3: 000000000000FFFF
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\011715-61542-01.dmp
    C:\Users\Slimefon\AppData\Local\Temp\WER-351064-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    I'm guessing a blue screen of death occurred while I left the laptop behind. Arrrgh, and now windows wants to install more updates on shutdown. I'm getting sick of these failed updates, I think turning the updates off would be for the best. What do you guys think?
      My Computer
    Quote Quote

  7. Slimefon
    Posts : 5
    Windows XP
    Thread Starter
       New #5

    Sorry for posting a lot. Anyway, I noticed a few more entries on the event viewer after this blue screen incident, and I also noticed one of the events are marked as critical. (Kernel-Power Event ID 41, Task category (63)).

    Anyway, here's the link for the second event viewer. Thank you very much for the help.

    Microsoft services

    Update: I noticed that after this incident I can't open PNG files, until I told windows to use windows photo viewer to open the file. Usually it's not like that, of course.There could be more anomalies.
    Last edited by Slimefon; 17 Jan 2015 at 11:27.
      My Computer
    Quote Quote

  8. Legaede
    Posts : 12
    Windows 7 32-bit, Windows 8 64-bit and Windows 10 Tech Preview
       New #6

    Hello Slimefon,

    Please navigate to C:\Windows\Minidump and zip up all the dump files which are located there, then upload them to OneDrive.

    For the Windows Update issue, please press the Windows Key + R, type services.msc and press enter. Navigate to Windows Update, right-click it and select stop.

    Then navigate to C:\Windows\SoftwareDistribution\DataStore, delete all the folders and files which are located in it. After doing that, navigate to C:\Windows\SoftwareDistribution\Download and delete all the files and folders in it.

    Please press the Windows Key + R, type services.msc and press enter. Navigate to Windows Update, right-click it and select start.

    Let me know if you still experience the issues with Windows Update :)

    Thanks,
    Legaede
      My Computer
    Quote Quote

 

  Related Discussions
Hello My problem really is as simple as the title of this thread: 'Laptop wont shut down.. just shows the 'shutting down' logo for hours!' Only way I can 'shut it down' is hold the power button down or pull the battery out ! Any ideas? Thanks
Hello. I was not installing, changing or doing any maintenance of any kind on my PC. The only recent change was that Firefox updated to a new version. There was a notice that updates were ready and I was turning my PC off anyway. 1-5 went quickly but I saw it stick on #6. That was two hours ago. ...
Shutting down for hours
in General Discussion

Hello, my PC recently started to get stuck shutting down and I have to use the reset botton a couple of times and then it shuts down normally. I recover it from a early date and it work OK for a couple of days but it is back doing the samething again. I need some help with this problem...
I was trying to save an ISO file from an old CD using ImgBurn so I would have a backup copy of it. The CD got through 585,234 KB of 595,225 KB and stopped running. I tried to exit the application, tried to end the process, end the task, etc. and it would not end. I finally decided to just shut down...
Ran Acronis True Image 2011 image backup last night and was set to auto shut down after image/verification completed. This morning the screen still had Acronis running with the message "Program has stopped working". Closed Acronis and tried to reboot...but after two hours I still have the...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 02:22.
Find Us